Job Overview

We're hiring a Business Operations Associate to support our Head of Operations and help keep the company's operational engine running smoothly as we scale. This is a hands-on, execution-focused role — you won't be setting strategy or owning entire functions end-to-end, but you will be the person who keeps systems tidy, processes moving, and the day-to-day running without friction.

You'll work directly under our Head of Operations, executing on initiatives across hiring, people ops, GTM systems, and internal tooling. This is a great fit for someone who likes variety, enjoys building clean processes, and takes pride in being the reliable operator behind the scenes.

Schedule

• Monday - Friday, 08:00 AM - 05:00 PM EST, with 1 hour unpaid/paid break (40 work hours per week)

Responsibilities

• GTM & Revenue Ops Support — Maintain the CRM (HubSpot), keep pipeline data clean, update records, and help coordinate handoffs between marketing and sales. Flag issues and suggest improvements to the Head of Operations.

• Hiring & Recruiting Coordination — Manage our ATS (Ashby), post job descriptions, coordinate interviews, keep candidate pipelines organized, and support the offer and onboarding handoff. Own the candidate experience from first touch through scheduling.

• People & HR Support — Assist with onboarding/offboarding logistics, benefits enrollment coordination, employment documentation, and day-to-day employee support. Partner with HR leadership on compliance tasks and global employment coordination.

• Process & Tooling Execution — Help implement and maintain the tools that keep us organized (Notion, Slack, HubSpot, HRIS, etc.). Keep documentation current, templates updated, and internal wikis in good shape.

• Automation & AI-Assisted Workflows — Build simple automations using AI and no-code/low-code tools (Zapier, Make, AI assistants) to eliminate repetitive manual work. You don't need to be an engineer — just resourceful with modern tools.

• Design Coordination — Coordinate with in-house or contract designers on decks, collateral, and brand materials. Keep design requests organized and ensure timelines are met.

• System Hygiene — Manage user permissions, audit tool sprawl, maintain clean shared drives, and keep the digital workspace organized as we grow.

• Finance & Vendor Support — Assist with expense tracking, vendor coordination, and light bookkeeping tasks in partnership with our external finance team.

Requirements

• Have 4–6 years of experience in business operations, ops coordination, people ops, chief of staff support, or similar roles — ideally at a startup or high-growth company.

• Have supported (not necessarily led) the build-out of operational systems and processes, and understand how the pieces fit together.

• Are comfortable switching between execution-heavy tasks multiple times a day — from coordinating interviews to cleaning CRM data to setting up a new tool.

• Have hands-on experience coordinating hiring across multiple roles, including ATS administration (Ashby, Greenhouse, Lever, or similar).

• Understand HR fundamentals: onboarding logistics, benefits coordination, and basic employment compliance.

• Have a good design eye — enough to brief designers, review work, and keep brand quality consistent.

• Are deeply organized, detail-oriented, and take pride in clean documentation and well-maintained systems.

• Are fluent (or quick to learn) in modern SaaS tooling: HubSpot, Notion, Slack, Google Workspace, Ashby, Rippling/Deel/Remote, Zapier, etc.

• Communicate clearly and professionally with candidates, teammates, and external partners.

• Are energized by variety and thrive in a fast-moving environment where no two days look the same.

Nice to Haves

• Experience administering SaaS tools (permissions, SSO, provisioning) in a growing organization.

• Background in SaaS, travel, or enterprise software.

• Exposure to international employment coordination or global payroll.

• Comfort using AI tools to speed up repetitive work.

• Experience at a Series A or early-stage startup.

• Exposure to light finance ops, expense management, or bookkeeping coordination.

• Diverse Perspectives. We know that innovation thrives on teams where diverse points of view come together to solve hard problems in ways that are just now possible. As such, we explicitly seek people that bring diverse life experiences, diverse educational backgrounds, diverse cultures, and diverse work experiences. Please be prepared to share with us how your perspective will bring something unique and valuable to our team.

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.