Job Overview
Step into a role where your energy, communication skills, and personality truly make an impact. We’re looking for a Italian-speaking Customer Support & Retention Specialist to join a vibrant, fast-paced team supporting a dynamic dance program. If you enjoy connecting with people, solving problems, and turning challenging situations into positive experiences, this is your kind of role.
Schedule:
- 6:00 AM – 3:00 PM MST, Monday–Friday
- All agents on the project receive two paid 15‑minute breaks and one unpaid 1‑hour lunch.
What you will do:
- You will speak to customer on inbound and outbound calls, emails, and live chats.
- Customer inquiries are usually about account and their membership needs.
- You will also work on retaining customers who with to cancel their membership, and answer order inquiries in a timely manner.
Skills Required:
- Strong soft skills and a positive, upbeat attitude -- this is a dance program account
- Ability to handle back-to-back contacts in a fast‑paced environment
- Previous sales or retention experience is considered a plus
- Team‑oriented mindset and adaptability
Equipment Requirements:
- Your RAM and computer must be able to work well with a virtual desktop.
- OS: Windows 10/11 (Strictly no MacBooks).
- Connectivity: Verified Static IP.
- Peripherals: USB-connected headset (No Bluetooth/3.5mm).
- Display: Dual monitors (confirmed on-hand or immediate purchase).
Side Note
This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.
Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.