Overview

Join a thriving beauty and wellness brand as a key liaison for two premier salon locations. This role offers the opportunity to manage high-volume client interactions and streamlined booking processes in a fast-paced, glamorous industry.

Schedule: 

• Shift A (28 hours/week): Tuesday, Wednesday, and Thursday (9:00 AM – 1:00 PM) and Friday and Saturday (9:00 AM – 6:00 PM).

• Shift B (29 hours/week): Monday (9:00 AM – 6:00 PM), Tuesday, Wednesday, and Thursday (1:00 PM – 6:00 PM), and Sunday (10:00 AM – 5:00 PM).
• Note: All times are in United States Pacific Time (PT).

Responsibilities

• Answer incoming phone calls and respond to messages from Facebook and Instagram in a timely manner.
• Book, reschedule, and cancel appointments using the CRM system while managing calendars for two locations.
• Process customer deposits ($25 for basic services, $50 for premium permanent makeup services) over the phone to secure appointments.
• Make outbound reminder calls to customers about upcoming appointments to reduce no-shows.
• Answer customer questions about services, pricing, and current promotions using information available on the company website.
• Send daily reports summarizing calls handled, appointments booked, and any customer issues requiring management attention.

Requirements

• Proven experience in customer service or appointment scheduling roles.
• Excellent communication skills with a professional and friendly phone manner.
• Comfort with learning and navigating CRM systems and online booking platforms.
• Reliable internet connection and ability to use cloud-based phone systems.
• Strong organizational skills with attention to detail when managing multiple location calendars.
• Availability to work flexible hours including weekends as needed.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.