Client Overview

A global healthcare organization is scaling its Heartline department to better support outpatients between physician visits. The team focuses on optimizing clinical workflows by ensuring patients are efficiently triaged to the correct departments, allowing specialized nurses to focus on clinical care.

Job Description

We are seeking a Medical Receptionist with a strong healthcare background to serve as the primary triaging point for our Heartline department. In this role, you will manage high volumes of calls and voicemails, ensuring that medical inquiries are prioritized and administrative requests are routed to the appropriate teams.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM Eastern Time with an hour unpaid break
 
Responsibilities

• Manage high-volume incoming calls and voicemails for the specialized Heartline department.
• Perform active triaging to determine the urgency and nature of patient concerns.
• Redirect non-clinical calls to appropriate departments such as booking or general administration.
• Assist patients in navigating the clinic's IVR system to ensure they reach the correct queue.
• Document patient interactions and triage decisions accurately in the system.
• Collaborate with in-house nursing staff to streamline clinical workflows and reduce triaging time.
• Ensure all patient communications are handled with professional empathy and clinical accuracy.
• Follow strict data privacy and documentation protocols for all patient information.

Requirements

• Proven experience in a medical or clinical environment is essential.
• Strong medical terminology knowledge to understand patient symptoms and priorities.
• Exceptional verbal and written communication skills in English.
• Ability to handle high call volumes while maintaining composure and accuracy.
• Detail-oriented approach to documenting patient voicemails and inquiries.
• Bonus if you have a formal nursing or medical assistant background.
• It helps if you have experience working with IVR systems and remote medical operations.

Why Join This Team?

• Opportunity to work with a rapidly growing global medical organization.
• Stable full-time shift with professional training provided.
• Impactful role ensuring cardiology patients receive timely and accurate routing.
• Collaborative environment focused on improving clinical efficiency.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Note

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.