Overview

We are seeking a versatile professional to bridge the gap between high-quality customer support and proactive administrative management. This role offers the chance to grow within a creative brand by handling diverse tasks ranging from social media community engagement to streamlined email marketing.

Schedule: Monday - Friday or Tuesday - Saturday 9:00 AM - 6:00 PM UK Time includes 1-hour unpaid break (8 hours a day/40 hours per week)​

Responsibilities

• Respond to customer inquiries via chat, email, and social media
• Handle order tracking, delivery, and returns in a professional manner
• Manage calendars, appointments, and task follow-ups
• Organize and maintain files, trackers, and brand documents
• Support email marketing: newsletters, bulk campaigns, follow-ups, and database management
• Engage in social media community management: reply to comments, DMs, and inquiries; support influencer/collaborator responses; basic outreach and engagement
• Provide general admin support and assist with research or coordination tasks as needed

Requirements

• Strong background in customer service and admin support
• Proven experience in social media community engagement (Instagram, LinkedIn, etc.)
• Experience in email marketing tools/CRMs (newsletters, bulk sends, contact lists)
• Excellent written and spoken English
• Organized, reliable, and detail-oriented
• Familiar with Google Workspace and Gmail
• Bonus: Canva or other basic editing/design tools

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations
• Steady freelance job

Note

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.