Role Overview:

The Patient Access Coordinator is responsible for managing client intake, inquiries, and scheduling to ensure a seamless and professional first experience for all potential clients. This role includes evening and weekend coverage aligned with U.S. time zones, with a focus on responsiveness, organization, and consistent communication.

Schedule:

• Person A (Total: 25.5 hours)
• Mondays - 8:30 am to 4:30 pm
• Tuesdays - 8:30 am to 4:30 pm (flexible)
• Wednesdays and Thursdays - off
• Fridays - 1:00 to 6:30 pm
• Saturdays - 1:00 to 5:00 pm
• Sundays - off
• Person B (Total: 28 hours)
• Mondays - off
• Tuesdays - 8:30 am to 4:30 pm
• Wednesdays and Thursdays - 8:30 am to 4:30 pm (flexible)
• Fridays and Saturdays - off
• Sundays - 1:00 to 5:00 pm
• US Pacific Time

Key Outcomes:

• All incoming client inquiries are responded to promptly and professionally
• New client intakes are scheduled accurately and efficiently
• Clients are appropriately matched to providers based on need and availability
• No missed inquiries or delayed responses during assigned coverage hours
• Intake workflow remains organized, consistent, and up to date
• Client communication is professional, warm, and supportive

Core Responsibilities:

• Client Intake & Scheduling
• Answer incoming calls, emails, and online inquiries
• Conduct initial intake scheduling and appointment coordination
• Match clients to appropriate providers based on clinical needs and availability
• Maintain accurate scheduling records
  
• Evening & Weekend Coverage (U.S. Time Zone Required)
• Provide evening coverage aligned with U.S. business hours
• Provide weekend coverage of 3–4 hours on Saturday and 3–4 hours on Sunday
• Respond to messages and inquiries during assigned coverage periods
• Ensure timely follow-up so no client communication is missed or delayed

• Prescriber Coordination

• Assist with scheduling and coordination for prescribers
• Support intake flow for medication management services
• May expand into additional responsibilities based on performance and capability, such as prior authorizations, intake management, etc.

• Team Collaboration
• Participate in CCC team meetings as required
• Communicate clearly with clinical and administrative teams
• Support continuous improvement of intake workflows and client experience

Who This Role Is For:

• Professional, confident, and warm communicator (strong phone presence required)
• Able to work independently and make sound decisions within defined guidelines
• Highly organized with strong attention to detail
• Comfortable working in a fast-paced, client-facing environment
• Reliable and consistent, especially during evening and weekend coverage
• Comfortable working U.S. time zone-based schedules

Preferred Experience:

• Prior experience in client intake, scheduling, or call-based support roles
• Experience in healthcare or behavioral health settings preferred
• Familiarity with scheduling systems or electronic medical records (EMRs)

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Note:

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.