Dedicated Account Manager (B2B Customer Service)

We’re looking for a detail-oriented and proactive Account Manager to support and manage relationships with our B2B clients, including insurance companies and facility management firms. This role is ideal for someone who thrives in a fast-paced environment and enjoys being the go-to person for client communication and service coordination.

Work Schedule: Full-time (40 hours/week), Monday to Friday 8am to 5pm UK time with one hour of unpaid break

Key Responsibilities:

• Act as the primary point of contact for B2B clients, ensuring a high level of service and responsiveness
• Manage day-to-day client communication, primarily via email, including job bookings, inquiries, and status updates
• Handle inbound client calls with professionalism and provide accurate, timely information
• Track and report job progress, ensuring full transparency throughout the service lifecycle
• Maintain up-to-date and accurate records in the CRM system
• Collaborate closely with internal teams to ensure smooth service delivery and client satisfaction

Requirements:

• Previous experience in customer service, account management, or client-facing roles
• Excellent written communication skills, with the ability to manage a high volume of emails efficiently
• Experience using CRM systems for tracking and managing client interactions
• Strong attention to detail, especially when handling bookings and reporting
• Ability to work independently after onboarding, with minimal supervision
• Confident and professional phone presence

Role Details:

• Full-time position (40 hours/week), Monday to Friday, 8:00 AM – 5:00 PM
• Focus on B2B accounts within the insurance and facility management sectors
• Structured 2-week onboarding and training period led by the client
• Gradual integration into the team post-training

Independent Contractor Perks
HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.