Job Overview

Our client is looking for a high-caliber Spanish Bilingual Medical Receptionist to be the heartbeat of their remote operations. Leveraging your RN or nursing degree and your mastery of eClinicalWorks, you will serve as a vital link for patients, providing empathetic support in both English and Spanish. If you have a deep understanding of US healthcare, a sharp eye for detail, and the drive to thrive in a PST-aligned remote environment, our client wants your expertise.

Schedule

• Monday - Friday, 8:00 AM - 5:00 PM PST, with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Answer and manage incoming patient calls with professionalism and empathy
• Utilize medical knowledge to address patient questions and concerns effectively
• Navigate eClinicalWorks EMR software for accurate data entry and retrieval
• Provide seamless bilingual support in English and Spanish
• Collaborate with in-house staff and virtual team members via Microsoft Teams
• Manage appointment scheduling and patient information updates
• Ensure strict adherence to patient confidentiality and HIPAA regulations
• Contribute to improving overall patient experience and operational efficiency

Requirements

• Fluency in English and Spanish (written and verbal)
• Previous experience in medical reception or healthcare customer service
• Nursing degree; RN is a plus
• Knowledge in handling US healthcare accounts
• Solid understanding of medical terminology and basic healthcare processes
• Exceptional communication and customer service skills
• Proficiency with computers and the ability to quickly adapt to new software
• Close attention to detail and multitasking abilities
• Commitment to maintaining patient confidentiality and following HIPAA guidelines

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.