Overview

Join a fast-growing startup as a key operational partner, where you will directly influence the customer experience and help scale a brand from the ground up. This role is perfect for a proactive Shopify expert who thrives in a fast-paced environment and excels at managing diverse daily operations.

Schedule: Monday to Friday, 9:00 AM to 5:00 PM Boca Raton, Florida Eastern Time (7 hours per day / 35 hours per week with 1 hour unpaid break)

Responsibilities

• Manage customer service inquiries via email, chat, and support platforms
• Handle returns and exchanges using tools like REDO or similar systems
• Maintain and update the Shopify store (products, orders, basic troubleshooting)
• Support daily operations including scheduling, calendar management, and task tracking
• Assist in organizing workflows, SOPs, and project management systems
• Provide general eCommerce support to improve efficiency and customer experience
• Proactively identify issues and suggest improvements

Requirements

• Proven experience as a Virtual Assistant or eCommerce Assistant
• Strong background in customer service (highly important)
• Hands-on experience with Shopify or similar eCommerce platforms
• Familiarity with Google Workspace (Docs, Sheets, Calendar, etc.)
• Excellent written and verbal communication skills
• Highly organized, detail-oriented, and proactive
• Ability to work independently in a fast-paced startup environment
• Experience with ticketing systems or CRM tools is a plus
• Self-starter with a problem-solving mindset

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance for eligible locations

Note

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.