Job Overview

Our client is looking for a Theater Customer Support to handle incoming calls and assist customers in real time for a theater company producing live shows and events. This role requires someone who can independently resolve customer inquiries—not just take messages—while delivering an excellent customer experience. You will assist with ticket sales, exchanges, parking guidance, dining recommendations, and general inquiries.

Schedule

• Monday - Friday, 11 am - 7:30 pm CST, with a 30 minute unpaid break (40 work hours per week)

Responsibilities

• Answer incoming phone calls and provide immediate assistance to customers
• Process ticket sales and exchanges using the company CRM system
• Provide information on parking, directions, and nearby dining options
• Handle customer concerns and escalations professionally
• Update customer records and follow up via email when needed
• Complete training on company policies, procedures, and systems
• Maintain a friendly, patient, and customer-focused approach during all live conversations
• Solve problems effectively and think on your feet to resolve service issues

Requirements

• Strong customer service experience supporting US-based clients or companies
• Excellent verbal communication skills with a clear, neutral accent
• Strong English proficiency and strong verbal communication skills
• Ability to communicate clearly with a wide range of customers, including those with hearing impairments
• Experience handling phone-based customer interactions professionally
• Ability to independently resolve customer requests, including transactions and service issues
• Stable internet connection with backup
• Quiet, professional home office setup free from background noise
• Reliable and consistent in a structured schedule

Qualifications

• Experience with CRM systems and ticketing platforms (Preferred)
• Background in theater, entertainment, hospitality, or restaurant reservations (Preferred)

Ideal Candidate Profile

• Friendly, patient, and customer-focused communicator
• Confident handling live phone conversations
• Clear speaker with excellent pronunciation and pacing
• Problem-solver who can think on their feet
• Reliable and consistent in a structured schedule

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.