Job Overview:

We are seeking a highly professional and detail-oriented Medical Virtual Receptionist to join the team. This role is critical to streamlining front-office operations and letting the Office Manager focus on high-level practice growth.

The ideal candidate is a "phone superstar" who can manage patient inquiries with empathy and precision. You will be responsible for the first point of contact for the patients, ensuring that scheduling is seamless and administrative data—especially insurance and billing information—is 100% accurate.

Schedule:

• CA, USA (PST)

Responsibilities:

Communication & Patient Coordination

• Call Management: Screen and filter incoming calls, handle inquiries, and take detailed messages.
• Urgency Assessment: Differentiate between routine inquiries and urgent medical concerns, escalating calls to the Office Manager when necessary.
• Scheduling: Manage the practice calendar by scheduling and rescheduling patient appointments with high accuracy.

Clinical Administration

• EMR Data Management: Transfer patient notes accurately from Commure to Dr. Chrono EMR.
• Billing Support: Prepare patient invoices and "Super Bills," ensuring all codes and patient details (Name, DOB, Insurance) are verified.
• Authorizations: Assist with surgery authorizations and follow up with insurance providers.
• Benefits Verification: Use Availity and various insurance portals to check patient eligibility.

Requirement:

• Experience: Previous experience as a Medical Receptionist or in a medical administrative role is highly preferred.
• Attention to Detail: Absolute precision in capturing patient data and insurance information is a non-negotiable requirement.
• Technical Proficiency: Experience with Dr. Chrono EMR and Availity (Strongly preferred; training provided for the right candidate). Familiarity with Weave or similar VoIP phone systems.
• Communication: Exceptional verbal and written English skills with a professional, warm phone presence.
• Efficiency: Ability to multitask in a fast-paced environment without sacrificing accuracy.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Note:

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.