Overview

Elevate your career as a proactive Systems Engineer, where you will transition from technical execution to true project ownership and leadership. We are looking for a technically confident professional to manage complex workloads, lead multi-month initiatives, and serve as the vital escalation point for our IT operations.

Schedule: Monday – Friday 9am - 6pm MST time

Responsibilities

• Manage and resolve daily support tickets across multiple IT domains
• Serve as the primary engineer on active projects, ensuring timely and high-quality delivery
• Act as an escalation point for Help Desk/NOC teams
• Diagnose and troubleshoot hardware, software, and network issues
• Respond to client inquiries via phone, email, and remote sessions
• Document, track, and update all support activities in the ticketing system
• Collaborate with cross-functional teams to resolve complex technical issues
• Follow best practices and internal standards for all implementations
• Contribute to process improvements and system optimizations

Requirements

Core Technical Requirements

• Operating Systems: Windows (desktop & server); macOS and Linux (enterprise-level familiarity)
• Identity & Access Management: Active Directory, Azure AD / Entra ID; Role-Based Access Control (RBAC)
• Cloud & SaaS: Microsoft 365 (Exchange, SharePoint, OneDrive, Teams); Azure and AWS (IaaS fundamentals); Endpoint management (Intune or similar)
• Virtualization: VMware, Hyper-V, Azure/AWS virtualization; VDI, RDS, Citrix environments
• Storage & Data: SMB, NFS, DFS; SAN, hyperconverged, and cloud storage
• Networking: TCP/IP, VLANs, routing, switching; DNS, DHCP, NTP; Firewalls, VPNs, wireless networking
• Security: TLS, VPN, disk encryption; PKI and certificate management; Endpoint security best practices
• Backup & Recovery: Backup and disaster recovery strategies; Tools like Veeam or similar
• Remote Access: VPN, ZTNA/SASE; Remote desktop and virtual workspace solutions

What We’re Looking For

• Strong troubleshooting and problem-solving skills
• Ability to lead projects and take ownership
• Comfortable working in a fast-paced, evolving environment
• Excellent communication skills (technical and non-technical)
• Highly organized with strong time management skills
• Willingness to continuously learn and adapt

Mindset & Culture Fit

• Calm and composed under pressure
• Leads without ego and supports team success
• Takes initiative rather than waiting for direction
• Sees challenges as opportunities to grow

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance for eligible locations

Note

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.