Overview:

 This role oversees both HR leadership and business operations, ensuring effective recruitment, employee relations, performance management, and the development of a positive, high-performing workplace culture. It also manages day-to-day office administration, CRM systems, client communications, and operational coordination to maintain efficiency and service quality. The ideal candidate is a proactive, detail-oriented professional with strong communication skills and proven experience balancing people management with operational execution in a fast-paced environment.

Schedule: Full-time (40 hours a week) / Mon - Fri 8:00 AM - 5:00 PM 

Responsibilities:

Human Resources Leadership

• Oversee and maintain accurate employee records, ensuring compliance with HR policies and procedures.
• Lead end-to-end recruitment processes, including job postings, interviews, onboarding, and offboarding.
• Drive employee training, development, and upskilling initiatives.
• Manage probation reviews and annual performance evaluations.
• Support and implement performance management frameworks and improvement plans.
• Act as a key point of contact for HR-related matters, including employee relations and leave management.
• Foster a positive, engaged, and high-performance workplace culture.

Operations & Administration

• Oversee daily office operations, including facilities, supplies, and equipment management.
• Manage administrative systems and processes to ensure operational efficiency.
• Provide high-level administrative support, including calendar management, reporting, and documentation.
• Act as the first point of contact for client enquiries, ensuring timely and professional communication.
• Maintain accurate employee, client, and project records for tracking and reporting.
• Manage CRM systems, including assigning enquiries and ensuring timely follow-ups.
• Coordinate business travel arrangements in line with company policies.

Business Operations & Coordination

• Collaborate with internal teams to support project delivery and resolve operational challenges.
• Liaise with external service providers for maintenance and operational requirements.
• Oversee company fleet and equipment management, ensuring compliance and maintenance schedules are met.
• Review and proofread reports and documentation to ensure quality and consistency.
• Identify opportunities to improve workflows, systems, and operational processes.
• Ensure compliance with internal procedures, quality standards, and regulatory requirements.

Requirements:

• Proven experience in HR, operations, office management, or a similar hybrid leadership role
• Strong understanding of HR processes, including recruitment, onboarding, performance management, and employee relations
• Experience overseeing operational processes and administrative systems
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Experience using CRM, HRIS, or project/task management systems
• Excellent written and verbal communication skills
• Strong organisational skills with the ability to manage multiple priorities
• High attention to detail in documentation, reporting, and process management
• Strong problem-solving skills with a proactive and solutions-oriented mindset
• Ability to handle confidential and sensitive information with discretion
• Ability to work both independently and collaboratively in a fast-paced environment
• Professional, reliable, and committed to delivering high-quality outcomes

Ideal Candidate Profile:

• Well-rounded experience across HR and business operations, with the ability to balance people and process management
• Strong leadership mindset with the ability to take ownership of both strategic initiatives and day-to-day execution
• Highly organised, detail-oriented, and accountable
• Confident communicator who can engage with employees, clients, and stakeholders at all levels
• Proactive in identifying inefficiencies and driving continuous improvement
• Adaptable, resilient, and calm under pressure
• Takes initiative and sees tasks through from planning to completion

Independent Contractor Perks

• Permanent work from home

• Immediate hiring

• Health Insurance Coverage for eligible locations 

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.