Overview

Join a premier Perth-based MSP as a remote technical powerhouse, delivering secure and people-first technology solutions to Australian businesses. We are looking for a proactive Microsoft 365 and SharePoint specialist who thrives in a fast-paced environment and takes pride in providing a high-quality, professional client experience.

Schedule: Western Australia Time – 7am to 4pm

Responsibilities

Technical Support Provide remote support for:

• Windows desktops and laptops
• Servers and core infrastructure
• Troubleshoot hardware, software, OS, and user environment issues
• Diagnose issues efficiently and implement long-term fixes where possible
• Think critically and “outside the box” to resolve problems remotely
• Escalate complex issues appropriately while attempting resolution first

Microsoft 365 Administration (Core Requirement) Administer and support Microsoft 365 environments, including:

• User and group management
• License assignment
• Exchange Online (mailboxes, shared mailboxes, permissions)
• Teams and OneDrive
• SharePoint Online
• Troubleshoot: Outlook issues, OneDrive and SharePoint sync problems, and Access/permission-related issues
• Apply Microsoft 365 best practices for: Security, Permissions, and Tenant hygiene/governance

SharePoint Online Administration (Mandatory)

• Manage SharePoint Online sites and document libraries
• Configure and maintain permissions and access control
• Assist with site structure and document management
• Troubleshoot SharePoint and OneDrive sync and access issues
• Support users working both online and via synced libraries

Security & Endpoint Protection

• Support and maintain endpoint security using ESET Security Software
• Previous ESET experience is highly desirable
• Where experience is limited: Training and certification will be provided; Completion of the required ESET course will be mandatory
• Maintain strong security awareness when performing all support tasks
• Apply least-privilege and best-practice security principles at all times

Automation & Modern Workplace (Bonus Skills)

• Familiarity with: Microsoft Forms, Power Automate
• Ability to assist with simple workflow automations
• Identify opportunities to reduce manual effort through automation

Operational & Administrative Responsibilities

• Perform routine administrative tasks consistently and reliably, including: Backup monitoring, Restore testing, Security checks, and Health checks
• Use Syncro MSP as the primary RMM and PSA system
• Maintain accurate and detailed ticket notes
• Update and follow client documentation and SOPs

Ticket Ownership & Documentation

• Take full ownership of tickets from start to resolution
• Communicate clearly with users and internal team members
• Ensure tickets are: Properly documented, Updated regularly, and Closed with clear resolution notes
• Maintain and improve documentation where required

Client Experience & Professional Conduct

• Provide courteous, professional, and respectful support at all times
• Communicate clearly, calmly, and professionally with clients
• Minimize disruption to users during troubleshooting
• Demonstrate patience and empathy when assisting non-technical users
• Represent CyberWest Solutions professionally in all interactions

Requirements

Essential

• Proven experience in a IT Support or Systems Administrator role
• Experience working in a Managed Services Provider (MSP) environment (Preferred)
• Strong troubleshooting skills across desktop, server, and Microsoft environments
• Solid experience administering Microsoft 365
• SharePoint Online administration experience
• Ability to manage multiple clients and priorities
• Strong problem-solving and analytical thinking
• Ability to work independently in a remote environment
• Reliable internet connection and professional remote work setup

Certifications (Required / Strongly Preferred) At least one Microsoft certification, such as:

• Microsoft 365 Certified: Administrator Expert
• Microsoft Certified: Modern Desktop / Endpoint Administrator
• Microsoft Certified: Azure Fundamentals (AZ-900 minimum baseline)

Highly Desirable

• Experience using Syncro MSP
• Experience with ESET Security Software
• Backup monitoring and restore testing experience
• Exposure to cybersecurity best practices
• Experience supporting Australian clients
• Individual whom is able to improve environments

Personal Attributes

• Highly reliable and accountable
• Strong attention to detail
• Proactive and self-motivated
• Excellent written and verbal communication skills
• Courteous and professional at all times
• Comfortable following structured processes and checklists
• Willing to learn and complete required training and certifications

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance for eligible locations

Note

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.