Position Overview

We are seeking a proactive and detail-oriented professional to join our team in a customer-facing operational role. This position requires someone who can manage client relationships with professionalism and empathy, while demonstrating strong initiative and independent problem-solving abilities.

Key Responsibilities

• Manage customer interactions with professionalism and patience, particularly in challenging or sensitive situations
• Provide proactive communication and regular updates to management without requiring prompting
• Follow up on outstanding items and client requests independently
• Address customer concerns honestly and professionally, taking ownership of issues
• Maintain accurate records and ensure timely resolution of client matters

Required Experience

• Proven experience with property management software platforms such as AppFolio or Buildium
• Demonstrated ability to manage difficult customer interactions with professionalism and composure
• Strong organizational and follow-up skills with the ability to work independently
• Excellent communication skills and attention to detail

Ideal Candidate Qualities

• Self-motivated with strong initiative and accountability
• Ability to anticipate needs and provide updates proactively
• Professional demeanor with excellent customer service orientation
• Honest and transparent in all customer interactions