Overview

Join a stable, close-knit team as the vital first point of contact for patients across a multi-state healthcare network. This 100% remote role offers a unique work-life balance with half-day Fridays and the chance to use your bilingual skills to impact diverse communities. Experience a long-term career opportunity with virtually no turnover and cutting-edge healthcare technology.

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Schedule

• Monday - Thursday: 8:00 AM to 5:30 PM (Eastern Time)
• Friday: 8:30 AM to 12:30 PM (Eastern Time)
• Note: Schedule follows U.S. Daylight Savings Time transitions.

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Responsibilities

• Promote and practice the mission and values of the company.
• Consistently treat patients, clients, and colleagues with dignity, respect, and courtesy.
• Promptly and courteously answer phones and chats, providing warm transfers as needed.
• Complete new patient intake procedures in accordance with departmental protocols.
• Accurately schedule patient appointments per clinic guidelines.
• Verify and update insurance information and patient eligibility using tools such as Availity and portals.
• Perform computer-based tasks including data entry and use of Microsoft Outlook, Excel, Word, and Teams.
• Manage follow-up activities related to registration, scheduling, and authorization.
• Accurately process Notices of Eligibility, eFaxes, and referrals.
• Maintain adherence to weekly schedules and responsibilities.
• Participate in patient satisfaction initiatives aimed at improving survey scores.
• Uphold HIPAA standards and safeguard patient privacy.
• Attend 1:1 meetings with management, review call audits, and monitor performance.
• Perform additional duties as assigned.

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Requirements

• High School Diploma or GED required.
• Minimum of 3 years in healthcare or a related role preferred.
• Experience in customer service and scheduling is strongly desired.
• Bilingual (Spanish and English) communication skills, both verbal and written.
• Ability to work independently and resolve problems effectively.
• Proficiency in Electronic Medical Records software (e.g., eClinicalWorks).
• Familiarity with Softphone Software (e.g., 3CX).
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Excellent attention to detail, including proofreading skills.
• Knowledge of HIPAA regulations.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Knowledge of insurance processes preferred.
• Medical Scheduling experience is necessary.
• eCW (e Clinical Works) is the EMR system we use and while not required, prior experience using eCW is preferred.
• Must have two monitors to work.
• We require a static IP address in order to give eCW access. This should be included in their contract and provided as soon as possible.

Equipment: Candidates need to have two monitors. It could be a laptop plus one additional monitor, or if they use a desktop, then two monitors. We require that they use several different software programs, so having two monitors is necessary in order to do their jobs.

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Independent Contractor Perks

• Permanent work from home
• Immediate hiring

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Note

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.