Job Overview

Our client is looking for a dedicated and proactive Operations Coordinator to provide administrative, customer coordination, and operational support. This role is essential in managing customer leads, supplier communications, and basic accounting tasks to ensure the smooth daily operations of the business. The client values attitude, work ethic, and initiative, seeking a long-term partner who is motivated to grow with the business.

Schedule

• Monday - Friday, 9:00 AM - 1:00 PM Sydney Time (20 work hours per week)

Responsibilities

Customer Support & Lead Coordination

• Reply promptly to customer enquiries via WhatsApp Business
• Monitor and follow up customer leads and appointments
• Assist with scheduling and customer reminders
• Help maintain accurate customer communication records
• Remind management of pending or missed follow-ups when necessary

Administrative & Operational Support

• Update Google Sheets and internal job tracking systems
• Organise customer records, order status, and production updates
• Prepare pickup schedules and customer reminders
• Assist with referral program administration and additional operational tasks as the role develops

Supplier & Production Coordination

• Follow up jewellery production with suppliers in China via WeChat
• Monitor design submissions and production timelines
• Follow up suppliers promptly if designs, updates, or jobs are delayed
• Coordinate status updates between suppliers and management

Invoicing & Accounting Support

• Send invoices and confirm payments received
• Monitor customer payment status and bank confirmations
• Provide basic admin and accounting support
• Assist with tenant payment monitoring and rental follow-ups when required
• Report unpaid balances or overdue payments to management

Requirements

• 2-3 years of experience in admin, customer support, coordination, or operations support preferred
• Strong English communication skills
• Detail-oriented and highly organised
• Fast response time and proactive communication style
• Comfortable handling customer communication and follow-ups
• Ability to multitask and follow instructions accurately
• Strong sense of responsibility, integrity, and accountability
• Basic accounting knowledge or familiarity with accounting terminology is highly preferred
• Comfortable working with confidential business and financial information
• Can produce active police clearance
• Loyal, dependable, and a hardworker

Systems Used

• WhatsApp Business
• Google Sheets
• WeChat
• Sassu Accounting Software
• Online banking/payment platforms

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Additional Notes

• The role will initially cover approximately 80% of the identified responsibilities, with additional tasks and growth opportunities expected over time.
• The successful candidate will undergo onboarding and training during the initial weeks.
• The client prefers candidates with strong common sense, accountability, and willingness to take initiative in supporting daily business operations.

Note

1. Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.