Job Overview:

We are seeking a Registered Nurse – Endoscopy Scheduling Coordinator to support our growing endoscopy practice in Australia.

This role begins with frontline administrative and patient-coordination tasks and progressively develops into more clinical coordination responsibilities, including procedural bookings and patient-assessment support.

The successful candidate will play a key role in managing patient interactions, supporting referral workflows, and ensuring accurate and timely booking of endoscopy procedures. This is a high-volume, patient-facing role requiring excellent communication, strong clinical judgment, and exceptional attention to detail.

The role is ideal for a registered nurse who is confident in patient communication, comfortable working independently, and eager to grow within a structured clinical administrative environment.

Schedule:

• Mondays to Fridays, 9:00 am to 4:30 pm (Australian Western Time), with a 30-minute unpaid break (37.50 hours per week, 7.5 hours per day)

Responsibilities:

• Patient Communication & Call Handling

• Serve as the first point of contact for inbound patient calls
• Answer and manage high-volume phone inquiries (variable daily flow)
• Explain booking processes clearly and professionally to patients
• Provide guidance and reassurance regarding procedure booking requirements
• Ensure accurate messaging and communication with patients at all times

• Referral & Booking Coordination

• Process incoming referrals into internal systems
• Input patient data into clinical software systems
• Send patient intake forms via secure links and monitor completion
• Review returned patient forms for completeness and accuracy
• Schedule patient procedures in coordination systems once cleared
• Manage bookings in both systems: Genie and Fydo

• Clinical Screening & Escalation Support

• Review patient medical histories for potential risks or red flags
• Identify conditions requiring clinical review (e.g., cardiac issues, blood thinners, bleeding disorders)
• Escalate cases to medical staff or doctors for approval where required
• Communicate medication instructions and pre-procedure requirements to patients under clinical guidance
• Ensure patient safety protocols are followed before booking confirmatio

• Documentation & Administrative Support

• Ensure hospital files and patient records are complete and accurate
• Assist with scanning and verification of post-procedure documentation
• Maintain accurate records in line with compliance and privacy requirements
• Support general administrative workflows within the practice

Systems Used:

• Genie (Doctor’s software system)
• Fydo (Hospital system)
• Microsoft Word and basic Microsoft Office tools
• Phone system integrated into computer setup
• Training will be provided for systems; prior experience is advantageous but not required.

Essential Pre-requisites:

• Excellent communication and telephone skills
• High proficiency in typing and Microsoft Word systems
• Knowledge of the Australian healthcare system and health funds is a strong advantage; however, it is not a strict requirement, as the candidate can also be trained on this aspect.
• Experience in procedural bookings
• Access to reliable Wi-Fi, phone line, and PC setup
• Quiet, uninterrupted workspace (constant phone activity expected)
• Strong understanding of patient confidentiality and privacy regulations
• Proven ability to work independently with reliability and accountability
• Excellent attention to detail and accuracy
• Registered Nurse qualification (mandatory)

Desirable Experience:

• Prior endoscopy experience
• Familiarity with Genie, Fydo, or similar patient management systems
• Experience in hospital or specialist clinic environments
• Exposure to referral processing and procedural scheduling workflows

What We’re Looking For:

• Learns quickly and adapts to clinical workflows
• Communicates confidently with patients under pressure
• Maintains high accuracy in data and booking processes
• Can work independently with minimal supervision
• Has a strong sense of responsibility for patient safety and confidentiality
• Is comfortable handling fluctuating call volumes

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Note:

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.