Job Overview

Our client is seeking a proactive Roofing Insurance Claims Coordinator (Cold Caller) to support both lead generation and insurance claim coordination. This role combines outbound appointment setting and administrative claims follow-up, ensuring homeowners are qualified for inspections while ongoing insurance processes move forward efficiently and without delays.

Client Overview

A growing U.S.-based roofing company focused on helping homeowners navigate roof replacement and insurance claim processes. The company emphasizes strong customer communication, efficient claims follow-up, and high-quality inspection services to maximize project success.

Schedule 

• Mondays to Fridays, fixed schedule—can be defined together with the client (US Eastern Time, 40 hours per week)

Responsibilities

• Appointment Setting & Lead Generation
  • Conduct outbound cold calls to homeowners to offer free roof inspections
  • Qualify leads based on roof age, condition, and eligibility criteria
  • Schedule appointments for roofing inspectors and sales teams
  • Maintain accurate records of calls, appointments, and follow-up actions
  • Provide excellent customer service and professional communication throughout the process
• Claims Administration & Insurance Follow-Up
  • Communicate with insurance companies to obtain updates on claim status and estimates
  • Follow up on supplements, Completion of Certificates (COC), and pending approvals
  • Ensure all required documentation has been received and processed correctly
  • Monitor payment status and released funds for completed projects
  • Maintain organized tracking of all claims-related communication and updates

Requirements

• Proven experience in outbound sales, appointment setting, or cold calling
• Availability during EST business hours; MUST BE BASED IN OR NEAR THE CLIENT'S TIMEZONE (EST) FOR WORK SCHEDULE ALIGNMENT
• Strong administrative and organizational skills
• Ability to work efficiently in a high-volume call environment
• Close attention to detail when tracking claims and documentation
• Self-motivated with the ability to work independently in a remote environment

Preferred Qualifications

• Experience working with U.S.-based insurance claims or roofing companies
• Familiarity with supplement follow-ups and claims processing
• Experience using CRM systems and lead tracking tools
• Previous remote work experience
• Ability to manage both sales outreach and administrative workflows simultaneously

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.