Role Overview:

This role is responsible for managing front-line customer communications across phone, email, and chat, while providing essential administrative and scheduling support. Key duties include handling inquiries, scheduling appointments, managing calendars, recording messages, resolving or escalating client concerns, performing data entry and file organization, and maintaining accurate records within the CRM system. The position requires strong multitasking skills to prioritize tasks across multiple communication channels effectively.

Schedule:

• Mondays to Fridays, 8:00 am to 5:00 pm (US Pacific Time), with a 1-hour unpaid break (40 hours per week)

Responsibilities:

• Customer Interaction: Answer and manage incoming calls, emails, and chat inquiries courteously and professionally.
• Scheduling and Calendar Management: Schedule appointments, manage calendars, and coordinate meetings for clients and team members.
• Information Management: Provide accurate information about products, services, and company policies to customers and clients.
• Message Taking: Record and relay messages accurately and promptly to the appropriate team members.
• Problem Solving: Address client and customer concerns, resolving issues or escalating them as necessary.
• Administrative Support: Perform basic administrative tasks, including data entry, file organization, and documentation.
• CRM Updates: Maintain and update customer information in the Customer Relationship Management (CRM) system.
• Multitasking: Manage multiple communication channels and prioritize tasks effectively.

Patient Experience:

• Provide a warm, empathetic experience for recently discharged patients
• Address common questions about post-discharge care
• De-escalate concerns professionally and escalate when needed

Requirements

• High school diploma or equivalent (Associate’s degree preferred)
• 1–3 years of experience in healthcare reception, call center, or medical office support
• Strong phone presence and communication skills
• Excellent organizational and multitasking abilities
• HIPAA knowledge required
• Reliable internet connection and quiet remote workspace
• Excellent phone and written communication skills
• Experience with CRM systems
• Customer service experience
• Must be fluent in both English and Spanish

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Note:

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.