Independent Contractor Perks
- Permanent work from home
- Immediate hiring
- Steady freelance job
Role Overview
We are looking for a proactive, clear communicator to join our team as a Customer Support & Scheduling Coordinator. You will be the primary point of contact for our customers, handling everything from routine inquiries via text to complex route scheduling.
This role begins during a "ramp-up" period (June–August), providing ample time for training on our specific systems and communication style before the high-demand spring season kicks in.
Key Responsibilities
- Customer Communication: Manage high-volume SMS and messaging traffic using established templates to answer straightforward questions.
- Scheduling & Logistics: Use the Ascora Map Scheduler tool to organize service routes efficiently (e.g., grouping jobs in specific areas like Castle Hill).
- Expectation Management: Provide customers with accurate service windows (e.g., 2–3 hour ranges) based on the live daily schedule.
- Lead Intake: Field inquiries from new customers, gathering necessary details and providing initial quotes/booking info via template.
- Administrative Support: Assist with basic account organization and follow-ups as needed to ensure no customer message goes unanswered.
Requirements & Qualifications
- Excellent Communication: Strong written and verbal English skills are a must.
- Tech Savvy: Ability to quickly learn new software, specifically scheduling tools and messaging platforms (Ascora and LANA).
- Detail Oriented: High accuracy in data entry and calendar management is vital to ensure the team is in the right place at the right time.
- Adaptability: Comfortable with a role that starts at a steady pace for training and accelerates significantly as the busy season approaches.