Overview

We are seeking a professional and customer-focused Receptionist / Appointment Setter to support dealership operations by handling inbound customer inquiries and scheduling appointments. This role is responsible for delivering an excellent caller experience, providing accurate information about vehicles and services, and maintaining organized records within the dealership CRM system. The ideal candidate has strong communication skills, thrives in a fast-paced environment, and is comfortable managing a high volume of calls while representing the dealership professionally.

Schedule:

• Monday to Friday 5pm to 7pm Saturday 9m to 7pm (this day includes 30 min paid break)

Responsibilities

• Answer inbound calls from dealership customers and provide timely, accurate information about vehicles and services
• Schedule and confirm appointments directly into the dealership CRM (Dealer Center) on behalf of clients
• Address caller inquiries regarding vehicle availability, features, and pricing with professionalism and accuracy
• Maintain organized and up-to-date records of all customer interactions and appointments within the CRM
• Deliver a consistently positive caller experience that reflects well on the client's brand and dealership partners
• Collaborate with the internal team to ensure smooth handoffs and follow-ups on customer requests

Requirements

• Previous experience in a receptionist, call center, or customer service role, preferably in the automotive or sales industry
• Strong verbal communication skills with a neutral or clear English accent suitable for the US market
• Ability to quickly learn and navigate CRM platforms and phone systems such as RingCentral
• High level of attention to detail when logging customer information and scheduling appointments
• Ability to work independently and manage a high volume of inbound calls efficiently
• Professional and friendly phone demeanor with a customer-first mindset

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance for Eligible locations

Note

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.