Customer Reactivation and Web-to-Print Portal Coordinator

About the Role

We are seeking a detail-oriented and proactive Customer Reactivation and Web-to-Print Portal Coordinator to join our team on a part-time basis. This is an excellent opportunity for someone looking to grow their career in a dynamic printing and customer service environment, with the potential to transition into a full-time position based on performance and business needs.

Key Responsibilities

• Manage quote follow-up communications with prospects and clients
• Identify and reach out to dormant customers to encourage reactivation
• Maintain and optimize CRM records and spreadsheets to ensure data accuracy and accessibility
• Provide support for customer loyalty program operations and administration
• Manage and maintain the web-to-print portal, ensuring smooth functionality and user experience
• Perform general administrative tasks to support sales and customer service operations

What We're Looking For

• Strong organizational and time management skills
• Proficiency with CRM systems and Microsoft Excel or similar spreadsheet software
• Excellent written and verbal communication abilities
• Customer-focused mindset with problem-solving capabilities
• Ability to work independently and manage multiple priorities
• Experience in sales support, customer service, or a related field is a plus

Position Details

• Schedule: Part-time, approximately 20 hours per week, Monday-Friday with availability during U.S. Central Time business hours
• Growth Potential: Opportunity to expand into a full-time role pending performance and workload requirements