Job Overview

We are seeking a QuickBooks Order Processing Coordinator to support customers across the UK, Ireland, and eventually the Chicago market. In this remote role, you will act as the primary point of contact between clients and internal departments, ensuring inquiries, orders, and projects are managed efficiently from initial request through fulfillment. You will be responsible for processing orders using QuickBooks, managing customer records in Zendesk, and coordinating production schedules across teams. This position is ideal for a highly organized professional with at least 2 years of customer service and order processing experience.

Schedule:

• Monday - Friday, 8:00 AM – 5:00 PM (Chicago Time)

Responsibilities

• Manage and respond to customer inquiries via phone, email, and website channels in a timely manner
• Coordinate quotation requests and work with estimating team to prepare and issue proposals
• Process customer orders, forms, and requests, and convert approved estimates into production orders using QuickBooks
• Maintain and update customer records, orders, and tracking in Zendesk CRM and ClickUp
• Liaise with internal teams (production, engineering, accounting, logistics) to ensure accurate order fulfillment and communication
• Monitor order progress, payments, and account status, including follow-ups on balances and delays; provide product information, recommend suitable solutions, and support marketing activities including CEU programs and sample requests
• Handle customer concerns, provide updates, and gather feedback to improve customer experience, processes, and operational efficiency

Requirements

• Minimum 2 years of experience in customer service, account coordination, order processing, or a related role
• Experience using QuickBooks and CRM systems; Zendesk and ClickUp experience highly preferred
• Strong English verbal and written communication skills with a customer service mindset and ability to build positive client relationships
• Proficiency in Microsoft Office and Google Workspace, with the ability to work independently and take initiative
• Excellent organizational skills with the ability to manage multiple priorities, coordinate across departments, and work in a fast-paced environment
• High attention to detail and accuracy in data entry, record keeping, and following established processes
• Strong problem-solving, conflict resolution, and ability to identify process improvement opportunities
• Experience in manufacturing, construction products, engineering, architecture, or similar project-based environments is an advantage
  
  

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.