Job Overview

Our client is seeking a technically adept and commercially minded Invoicing Operations Lead (NetSuite Specialist) to own the quality, accuracy, and timeliness of all partner invoicing activity within the Merchant Partner Finance function. In this hybrid "working team lead" role, you will not perform routine transactional data entry. Instead, you will act as the ultimate review-and-approval gate for high-value outputs, orchestrate workload distribution for a team of two Invoicing Associates, and serve as the main escalation bridge to resolve complex billing disputes with external merchant partners and internal leadership.

 

Schedule

• Monday to Friday 12:00 PM – 9:00 PM AEST (Australian Eastern Standard Time), including a 1-hour unpaid break (40 hours per week)

 

Key Deliverables

1. Quality Control, Review, and Approval Gates

• High-Value Governance: Audit and sign off on all partner invoices and Recipient-Created Tax Invoices (RCTIs) $\ge$ US$10,000 prepared by Associates against an rigid compliance checklist.
• Specialized Adjustments: Act as the mandatory review gate for all credit notes, manual billing requests, and re-issued/adjusted invoices, regardless of their financial value.
• Master Data Auditing: Review Customer Master Data modifications (payment terms, settlement types, banking details) for systemic accuracy and source-document backing.
• SLA Enforcement: Maintain an internal target review turnaround of 3 business hours from initial Associate submission.

2. Dispute Resolution & Partner Escalations

• First-Line Escalation: Serve as the primary point of contact for disputed partner ledgers, complex multi-currency reconciliations, and vendor billing queries.
• Cross-Functional Liaison: Coordinate directly with Account Managers, Commercial Partnerships, and external partner finance teams to resolve discrepancies.
• Data Ops Tickets: Ensure report-to-invoice variances are immediately logged in Jira for the Data Operations unit to review, managing these tickets from an AR perspective through to closeout.
• Managerial Escalation: Route complex disputes exceeding US$10,000 directly to the Manager, Accounts Receivable.

3. Team Leadership & Month-End Close Ownership

• Resource Allocation: Prioritize daily workloads, schedule invoicing cycles, manage capacity/leave coverage, and eliminate single points of failure across your 2-person Associate pod.
• Close Calendar Accountability: Own the delivery of the invoicing close components, ensuring Single-Pay cycles finish within 3 working days of period end and Dual-Pay cycles issue within contracted timelines.
• Accrual Support: Review and pass over unissued month-end invoice listings to the Revenue Analyst to support accurate corporate re-accrual modeling.

4. Process Optimization & Reporting Metrics

• SOP Architecture: Maintain and update comprehensive Standard Operating Procedures (SOPs) at least quarterly to protect control frameworks.
• Weekly Operations Report: Compile and deliver a comprehensive performance report to the AR Manager every Friday EOD covering volumes, SLA exceptions, unclosed disputes, and open blockers.
• Automation Advocacy: Support the AR Manager in moving manual billing profiles over to automated database executions, driving testing and cut-over initiatives.

 

Scope Note: Partner Commissions Tracking

While this is strictly an Invoicing role, the underlying reporting covers both the amounts owed to the client and partner commission entitlements.

• Out of Scope: Processing partner commission payouts under Single-Gross and Dual-Pay models is owned exclusively by the Partner Settlement Associate.
• In Scope: The Invoicing team is responsible for validating report integrity at the point of billing (including the commission line item) and resolving all partner disputes related to how those commissions were calculated.

 

Required Skills & Experience

• System Specialization: Advanced, production-level NetSuite proficiency is mandatory. You must be highly skilled with transaction logging, customer master data administration, saved searches, and standard reporting extractions.
• Professional Footprint: 5+ years of experience in billing, accounts receivable, or revenue operations, with at least 2+ years serving in a dedicated review/approval, supervisory, or team lead capacity.
• BPO/Shared Services Background: Experience leading a small team within a business process outsourcing (BPO) environment or centralized corporate shared-services model is highly regarded.
• Financial Foundations: Strong working knowledge of complex, multi-entity, and multi-currency invoicing environments.
• Advanced Excel Skills: Mastery of data manipulation formulas (XLOOKUP/VLOOKUP, Index/Match), pivot tables, and multi-source data reconciliations.
• Communication Polish: Complete fluency in written and verbal English, with the corporate eloquence needed to communicate directly with commercial leads and external executive stakeholders.

 

Core Systems Utilized

• NetSuite (Primary ERP ledger)
• Jira (Ticketing, task management, and team workflow queues)
• Google Drive Suite (SOP storage and documentation management)
• Proprietary custom-built settlement reconciliation spreadsheets

 

Key Performance Indicators (KPIs)

Performance Metric	Target SLA / Objective
Associate Output Review	100% of required invoices ($\ge$ US$10k, credit notes, manual drafts) audited within 3 business hours.
Single-Pay Close Cycle	Complete and deliver by the 3rd working day of the following month.
Dual-Pay Close Cycle	Dispatched completely within contracted partner terms.
Team Invoicing Accuracy	99% accuracy rate across post-review issued items.
Escalation Turnaround	100% resolved within 2 business days (excluding peak 3-day invoice cycles).
Weekly Operations Report	Delivered to the client by end of day Friday, without exception.

 

Independent Contractor Perks

• Permanent work from home
• Immediate hiring timelines
• Health Insurance Coverage for eligible locations

 

Note Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.