Role Purpose
To keep the firm’s day-to-day operations running smoothly and accurately by combining operational coordination with hands-on administrative and finance support. The role is the operational anchor for a distributed team serving the UK and Spanish tax and accountancy clients — ensuring tasks are tracked, deadlines are met, and the professional team is well supported.

Schedule

• 11:00–19:00 UK time, Monday–Friday, (one unpaid hour for lunch). The role follows UK time year-round. Because Colombia does not observe daylight saving, the local start time is 06:00 COT during British Winter Time (GMT) and 05:00 COT during British Summer Time (BST). Candidates must be comfortable with a start time that shifts by one hour twice a year in line with UK clock changes.

Key Accountabilities
Operations Management

• Ensure day-to-day business processes run smoothly and meet organizational objectives.
• Identify inefficiencies in routine workflows and propose practical improvements to the line Manager.

Project & Task Coordination

• Execute daily administrative tasks and flag any bottlenecks to the manager
• Track team activity against agreed KPIs, report progress, and flag slippage before it affects delivery.
• Act as first-line owner of routine client and customer issues — resolve within remit and escalate genuinely complex or sensitive matters promptly.

Document & Data Management

• File correspondence, documents, and reports to a professional standard.
• Prepare meeting agendas, take minutes where required, and circulate follow-up actions.
• Maintain accurate, well-organized physical and digital filing systems in line with the firm’s confidentiality and data-protection requirements.

Financial & Accounting Administration (internal finance + team support)

• Process supplier and client invoices accurately and on schedule.
• Assist with basic bookkeeping and routine internal financial admin.

Project Assistance

• Compile internal reports and gather data to support ongoing projects.
• Provide general project support to the wider team as priorities shift.

Required Experience & Knowledge

• 1–2 years’ experience in a business administration role within a fast-paced, professional environment.
• Formal background or qualification in business administration.
• Working knowledge of accountancy principles (invoicing, basic bookkeeping)
• Proven track record of working effectively within a team.

Language Requirements

English - B2 minimum, C1 Level preferred

• Working language across the UK and Philippines team; client correspondence; first-
  line escalation handling

Strong Spanish language proficiency

• To support communication with the Spain-based team and Spanish-speaking clients. 

Technical Proficiency

• Microsoft 365: high competency in Outlook, Word, Excel, and Teams.
• CRM and/or accounting platforms

Competencies & Soft Skills

• Problem-solving: strategic, practical approach to resolving operational issues.
• Conflict resolution: calm, professional handling of friction between staff or with clients.
• Time management & organization: able to multitask, prioritize, and meet tight deadlines without dropping quality.
• Communication: clear, professional liaison between internal staff and external clients.
• Discretion: sound judgement in handling confidential client financial and personal data.

Performance Expectations

• Team tasks are assigned and tracked so that deadlines are consistently met.
• Administrative and finance output (correspondence, filing, invoicing, reconciliations) is accurate, timely, and requires minimal rework.
• KPIs and task progress are reported reliably; risks are escalated before they become problems.
• Client and internal queries are handled professionally and within agreed response times.
• Confidentiality and data-protection standards are upheld at all times.

Independent Contractor Perks

• Permanent Work from Home
• Immediate Hiring
• Health Insurance Coverage for eligible locations

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.