Overview

We are seeking a proactive and highly professional Outbound Client Follow-Up Specialist to join our team. This role is responsible for maintaining relationships with existing and past clients through outbound calls, emails, and follow-up communications. The ideal candidate is an excellent communicator who is confident on the phone, possesses strong customer service skills, and can build rapport naturally.

Schedule

•  Tuesday, Wednesday, Thursday between 7 AM and 7 PM central time.

Responsibilities

• Follow up on outstanding proposals and quotations to encourage client decisions and conversions
• Reconnect with previous clients to identify new business opportunities
• Contact clients after completed and paid projects to gather feedback and request online reviews
• Generate referral opportunities from satisfied customers
• Build and maintain positive client relationships through consistent communication
• Conduct outbound calls, emails, and text message follow-ups as required
• Track follow-up activities and maintain accurate records in the CRM
• Update client information and interaction notes in company systems
• Escalate client concerns or opportunities to management when appropriate
• Meet activity and follow-up targets established by management
• Assist with customer retention initiatives and client engagement campaigns

Requirements

Must-Have Qualifications

• Previous experience in outbound calling, customer service, appointment setting, sales support, customer retention, or client success
• Excellent verbal and written English communication skills; ability to communicate clearly and be understood by clients
• Strong phone presence and ability to build rapport quickly
• Experience handling customer interactions professionally and confidently
• Strong organizational and follow-up skills
• Ability to work independently and manage multiple conversations simultaneously
• Comfortable making a high volume of outbound calls
• Experience using CRM systems and customer databases
• Reliable internet connection and quiet work environment

Preferred Qualifications

• Experience generating customer reviews and referral opportunities
• Experience following up on sales proposals or quotations
• Background in customer success, account management, or inside sales
• Experience supporting home services, professional services, construction, or local service businesses
• Familiarity with CRM platforms such as HubSpot, GoHighLevel, Salesforce, or similar tools

Skills and Competencies

• Strong interpersonal and relationship-building skills
• Excellent active listening skills
• Customer-focused mindset
• Professional phone etiquette
• Attention to detail
• Time management and organizational skills
• Problem-solving abilities
• Self-motivated and results-oriented
• Ability to handle objections professionally
• Positive and professional attitude

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note 

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.