Job Overview

Our client is seeking a Level 1 IT Helpdesk (Voice) to serve as the first point of contact for technical support requests. In this role, you will answer inbound client calls, troubleshoot basic technical issues, and ensure clear communication throughout the resolution process to maintain high-quality service across their client base.

Schedule

Monday - Friday, 5:00 AM - 11:00 AM EDT (30 work hours per week)

Note: This position is part-time to start (30 hours per week based on the shift schedule provided), with the long-term potential to transition to a full-time 40-hour schedule.

Responsibilities

• Answer inbound client calls and serve as the first point of contact for technical support requests.
• Troubleshoot basic IT issues including printer connectivity, simple commands, and common desktop problems.
• Document and escalate unresolved issues to higher-level support teams as needed.
• Maintain clear and professional communication with clients throughout the resolution process.
• Provide consistent, high-quality support that upholds the firm's reputation with its client base.

Requirements

• Demonstrated experience in a Level 1 IT support or help desk environment.
• Professional English communication skills with a clear and easily understood speaking presence.
• Strong problem-solving skills and the ability to walk non-technical users through troubleshooting steps.
• High level of attention to detail and the ability to work independently in a remote capacity.

Nice to Have

Bilingual proficiency in Spanish is an advantage.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.