Schedule : Mon - Fri, 4 hours stretch each day from 9.30 am to 1.30pm EST

Responsibilities:

• Monitor and respond to tenant queries in real time through a tenant management portal
• Send timely reminders to tenants regarding insurance updates, filter changes, rent payments, and late rent notices
• Research and contact local contractors to obtain quotes for repair and maintenance work
• Track and follow up on ongoing property issues, ensuring nothing falls through the cracks
• Gather and organize information related to property incidents or maintenance requests for the property manager's review
• Serve as the primary communication conduit between tenants, contractors, and the property manager

Requirements:

• Previous experience in property management support, administrative assistance, or a related field
• Strong written communication skills with a professional and clear tone
• High level of attention to detail and ability to maintain confidentiality
• Ability to work independently and exercise sound judgment when prioritizing tasks
• Comfortable making occasional phone calls to contractors in Canada and the U.S.
• Strong organizational skills with the ability to manage multiple properties simultaneously
• Highly responsiveness
• Great written communication
• Good judgment
• Confidentiality, and
• Ability to follow a checklist for property management support.

Scope:

• Support the management of approximately 12 properties across Canada and the U.S.
• Operate primarily through written communication via a tenant management portal
• Coordinate with local service providers for quotes, scheduling, and follow-ups on maintenance and repairs
• Maintain up-to-date records and checklists for each property
• Reduce the property manager's direct time involvement in day-to-day operational tasks

7-Day Zero-Cost Promise