Job Overview

Our client is seeking a detail-oriented and proactive Airbnb Guest Services Coordinator to join their team. In this role, you will primarily be responsible for providing excellent customer support to Airbnb property owners and renters, as well as assisting with administrative tasks to streamline operations. Your ability to communicate effectively, problem-solve, and work independently will be essential to ensuring customer satisfaction and maintaining efficient processes.

Schedule

Monday, Wednesday, Thursday, Friday, Saturday, and Sunday, 12:00 AM - 8:00 AM AWST (48 work hours per week)

Note: Tuesdays are designated off-days.

Responsibilities

• Respond to inquiries from Airbnb property owners and renters promptly and professionally.
• Write personalized emails to address customer concerns and provide accurate operational information.
• Resolve renter inquiries regarding property listings, availability, rates, and booking processes.
• Handle customer complaints with empathy and professionalism, implementing effective solutions.
• Coordinate with internal staff members to address inquiries, escalate issues, and facilitate smooth operations.
• Assist with scheduling and coordinating cleaners for property cleaning and maintenance tasks.
• Maintain accurate records of customer interactions, inquiries, and resolutions in the CRM system.
• Perform general administrative duties, such as data entry, document management, and organizing schedules.

Requirements

• Proven customer support experience in a fast-paced environment.
• Professional verbal and written English communication skills.
• Strong organizational and time-management abilities.
• Independent problem-solving and conflict-resolution capabilities.
• Proficiency in MS Office and Google Suite for document, spreadsheet, and email management.

Nice to Have

• Experience with CRM systems to effectively manage customer data.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.