We're looking for someone with strong communication skills, a compassionate and professional approach, and the ability to thrive in a fast-paced environment. If you have administrative experience, enjoy working independently, and take pride in providing outstanding support, we'd love to hear from you. Experience with HHA Exchange or home care operations is a plus, but a positive attitude, reliability, and attention to detail are what matter most.

Schedule

• Monday to Friday. 9:00AM to 5:00 PM CST; 40 hours per week

Responsibilities

• Answer inbound phone calls and manage front desk communications professionally
• Enter and maintain client and caregiver information in HHA Exchange
• Coordinate and manage caregiver scheduling to ensure consistent service coverage
• Conduct monthly client satisfaction follow-up calls to identify concerns and ensure service quality
• Handle general administrative tasks including data entry, record-keeping, and documentation
• Support day-to-day office operations to keep the home care business running efficiently

Requirements

• Prior experience in an administrative or front desk support role, preferably in healthcare or home care
• Familiarity with HHA Exchange or similar home care management software is a strong advantage
• Strong verbal communication skills with a professional and empathetic phone manner
• High level of attention to detail and accuracy in data entry
• Ability to work independently and manage tasks with minimal supervision
• Strong organizational and time management skills

Scope

• Serve as the primary point of contact for client and caregiver inquiries
• Ensure accurate and up-to-date records across scheduling and client management systems
• Provide regular updates and reports to the business administrator
• Maintain confidentiality and compliance with home care industry standards

Independent Contractor Perks

• Permanent Work from Home
• Immediate Hiring
• Health Insurance Coverage

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.