Overview

We are seeking a reliable Admin Assistant / Customer Service Representative to serve as the main point of contact for inbound client calls, scheduling, and administrative coordination for a growing service-based business. The role is critical in ensuring no leads are missed, appointments are properly managed, and operations run smoothly.

Schedule:

• Monday - Friday 9am - 6pm PST

Responsibilities

• Answer all inbound calls promptly and professionally to capture client inquiries and leads
• Convert inbound inquiries into booked appointments and confirmed jobs
• Manage and maintain calendars, scheduling, and job bookings
• Coordinate field team schedules and assign staff to job sites based on workload
• Handle email correspondence, file management, and general administrative support
• Follow up with past and existing clients to encourage repeat business and re-engagement
• Maintain accurate CRM records and ensure all client information is properly documented
• Manage all inbound calls and client scheduling
• Support calendar management and job coordination across field teams
• Assist with basic operational administration to free up the business owner for field work and growth
• Manage CRM updates and ensure accurate record-keeping
• Proactively support lead follow-ups and client re-engagement opportunities

Requirements

• Proven experience in customer service, reception, or administrative support (service-based industry preferred)
• Strong spoken English with a clear, neutral, and professional phone manner
• Excellent organizational and multitasking skills
• High attention to detail in scheduling, data entry, and client communication
• Ability to work independently with minimal supervision after onboarding
• Patient and professional demeanor, especially when dealing with elderly clients

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.