Overview

We are seeking a skilled Customer Service professional to support our growing e-commerce operations by handling Shopify store requests and customer inquiries via email and chat. In this full-time role, you will integrate directly into the client's processes to efficiently resolve escalations and maintain high satisfaction ratings. This is a premier remote opportunity for an empathetic, proactive problem-solver looking for a stable and impactful career.

Schedule

• Hours: Full-time commitment of 40 hours per week
• Days: Monday to Friday, 10am to 6pm CET

Responsibilities

• Respond to customer inquiries via email and chat
• Process orders and handle Shopify store requests
• Resolve customer issues and escalations efficiently
• Maintain high satisfaction ratings and response times
• Document common customer queries and solutions
• Coordinate with management on feedback
• Provide general administrative support as needed

Requirements

• Previous customer service experience in e-commerce
• Fluency in English (written and verbal)
• Strong technical aptitude for using Shopify
• Ability to follow set schedules and workflows
• Reliable internet connection and dedicated workspace
• Empathetic and professional communication style
• Proactive approach to problem-solving

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.