Job Overview

Our client is seeking a professional and detail-oriented AR Collections Agent to support the accounts receivable operations of a growing healthcare equipment company. This role is responsible for managing structured accounts receivable follow-up activities, maintaining positive customer relationships, and ensuring timely payment collection on outstanding invoices. The AR Collections Agent will serve as the primary point of contact for customers throughout the collections process, communicating primarily through phone and email while maintaining accurate records of all collection activities.

The ideal candidate is someone who can confidently conduct professional collections outreach, maintain organized documentation, follow established processes, and effectively collaborate with internal teams to resolve billing or invoice-related issues. Success in this role is measured by consistent follow-up execution, accurate record keeping, strong customer communication, and timely escalation of collection concerns when necessary.

Schedule

Monday - Friday, 8:00 AM - 5:00 PM EST, with 1 hour unpaid break (40 hours per week)

Responsibilities

• Review daily AR aging report and prioritize outreach queue
• Send professional email follow-ups to customer Accounts Payable contacts
• Make outbound collection calls to confirm invoice receipt, resolve disputes, and secure payment
  commitments
• Document all customer interactions in the shared Google Docs Collections Report within 24 hours
• Flag disputes, payment obstacles, or unresponsive accounts for escalation to RLM employees
• Update customer contact information (AP email, phone, address) as obtained
• Assign and update risk categorization for each account
• Prepare escalation summaries for accounts reaching 60+ or 90+ days past due
• Communicate with client's internal teams (Finance, Sales, Operations) as needed

Non-negotiable Requirements

• Minimum of 2 years of experience in accounts receivable, collections, billing, or a related financial support role.
• Demonstrated experience conducting professional outbound collection calls and customer follow-up activities.
• Excellent written English communication skills with the ability to draft and send professional emails independently.
• Clear and professional spoken English suitable for communicating with US-based customers.
• Proficiency with spreadsheets, shared documents, and cloud-based collaboration tools such as Google Docs and Google Sheets.
• Strong attention to detail and commitment to maintaining accurate collection records and documentation.
• Ability to work independently and manage priorities effectively in a remote work environment.
• Reliable high-speed internet connection and a professional home office setup suitable for phone-based work.

Preferred Skills and Competencies

• Experience with Salesforce (CRM), or Accounting Seed
• Prior experience supporting a US-based medical device, healthcare, or equipment company
• Familiarity with medical billing or hospital supply chain AP processes (beneficial for customer context)
• Experience using a dedicated collections mailbox and shared team reporting tools
• Background in B2B collections (vs. consumer collections)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations (for full-time roles only)

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.