Job Overview:

Our client is seeking a friendly, reliable, and customer-oriented Bilingual Customer Service Agent to join their team. In this role, you will assist customers with their inquiries, help resolve issues, and ensure that every customer has a positive experience with the company. Our client is looking for an individual with strong customer service skills, good communication abilities, and a positive attitude when handling various situations.

If you match this profile and are ready to deliver excellent support in both German and English, we encourage you to apply. 

Schedule:

Monday - Friday, 08:00 AM - 04:30 PM (German timezone, CET), with 30 minutes paid break (40 work hours per week)

Responsibilities:

• Assisting customers with inquiries regarding orders, products, returns, replacements, and deliveries
• Responding to customer inquiries in a professional, polite, and friendly manner
• Handling complaints calmly and with a solution-oriented approach
• Supporting customers via email, live chat, and telephone
• Communicating with internal teams to resolve customer concerns
• Adhering to company processes while exercising your own judgment
• Maintaining and updating customer data and case information in the system
• Supporting customer communication across various online sales channels
• Ensuring a high level of customer satisfaction
• Representing the company professionally and positively

Requirements:

• Good knowledge of customer service
• Friendly, positive, and professional communication style
• Good judgment, common sense, and practical problem-solving skills when dealing with customers
• High sense of responsibility and attention to detail
• Strong organizational and multitasking skills
• Ability to work in a team, stay calm under pressure, and willingness to learn
• Experience in live chat or call center/customer support is an advantage
• Basic knowledge of Microsoft Outlook (sending emails, scheduling appointments)
• Basic knowledge of Microsoft Excel
• Familiarity with Microsoft Teams
• Experience with Shopify is an advantage
• Experience with Amazon Seller Central and eBay is an advantage
• Experience with TEMU, OTTO, and Kaufland is a plus
• Experience with Oracle NetSuite is a major advantage (internally used software)
• German language skills are required
• Basic knowledge of English is an advantage
• Experience in customer service is desirable
• Experience in the automotive accessories sector is a plus

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.