Company Overview

A growing U.S.-based property management company specializing in Homeowner Association (HOA) management and residential community support.

The company helps homeowners with account inquiries, payments, maintenance coordination, community updates, and property-related requests while maintaining organized operations across multiple communities.

The business is looking for a reliable remote team member to improve response times, organize communications, and provide a consistent point of contact for homeowners.

Role Overview

We are seeking a highly organized  HOA Customer Support & Administrative Coordinator  to support daily HOA operations, homeowner communication, and administrative workflows.

This role will serve as the first point of contact for homeowners, ensuring inquiries are answered professionally, maintenance requests are documented correctly, and internal teams have clear information for follow-up.

During lower call volume periods, this person will also support community communication efforts through newsletters, social media updates, and simple content creation.

Schedule

• Monday to Friday - 9AM - 5PM based on Central Time Zone; 40h per week

Key Responsibilities

Homeowner Customer Support

• Answer inbound phone calls from homeowners professionally and promptly
• Respond to questions regarding:
  1. Account balances
  2. Payments
  3. HOA documents
  4. General community information
• Provide a positive customer experience while representing the company professionally
• Gather accurate details from homeowners and ensure requests are properly documented
• Follow established processes for escalating issues to the appropriate internal team members

Work Order & Maintenance Coordination

• Receive and document homeowner maintenance requests
• Collect necessary information including:

• Homeowner details
• Property address
• Description of the issue
• Supporting information required for follow-up

• Create and maintain organized issue log
• Track pending requests and ensure follow-ups are completed
• Support communication between homeowners and internal property management teams

Administrative & Account Support

• Look up homeowner accounts within company systems
• Review basic ledger information including:

• Payment history
• Charges
• Outstanding balances

• Maintain accurate records of homeowner interactions
• Update spreadsheets, databases, or management systems
• Organize documents and administrative information
• Support daily operational tasks as needed

Marketing & Community Communication Support

• Create simple seasonal homeowner newsletters
• Assist with community updates and educational content
• Design basic graphics using Canva
• Support short-form content creation using tools such as CapCut
• Prepare posts for Facebook and website updates
• Help maintain a consistent and professional online presence

Requirements

• Previous experience in:

• Customer service
• Administrative assistance
• Receptionist roles
• Virtual assistance

• Strong English communication skills, both written and verbal
• Professional and friendly phone presence
• Ability to manage customer conversations with patience and empathy
• Strong attention to detail when documenting requests
• Comfortable reading basic account information, payments, and ledger entries
• Organized and able to manage follow-ups independently
• Experience using spreadsheets and online business tools
• Ability to work remotely with minimal supervision

Highly Regarded Skills & Experience

• Experience in property management, real estate, HOA, or tenant support
• Experience handling maintenance requests or work orders
• Familiarity with CRM or property management software
• Canva design experience
• CapCut or basic video editing experience
• Newsletter or social media content creation experience
• Experience supporting U.S.-based clients

Scope

• Serve as the first point of contact for homeowner inquiries
• Improve response times and organization of incoming requests
• Maintain accurate records of calls, issues, and follow-ups
• Support smoother communication between homeowners and the business
• Assist with basic marketing tasks during available time
• Help build more consistent homeowner engagement through digital content

Ideal Candidate Profile

The ideal candidate is:

• Friendly and customer-focused
• Highly organized and detail-oriented
• Reliable with follow-through
• Comfortable answering phone calls daily
• Able to manage repetitive tasks accurately
• Proactive during quieter periods
• Interested in helping improve processes and communication

Independent Contractor Perks

• Permanent Work from Home
• Immediate Hiring
• Health Insurance Coverage for eligible locations

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.