Job Overview
We are seeking a professional and customer-focused Inbound Call Receptionist to support dealership operations by handling customer inquiries, scheduling appointments, and maintaining accurate CRM records. The ideal candidate has excellent communication skills, strong attention to detail, and the ability to deliver an outstanding customer experience while managing a high volume of inbound calls. 

Schedule:

Receptionist 1 -Tuesday to Saturday, 9:00 AM - 6:00 PM Eastern Time, 1-hour unpaid break (Sunday & Monday off);

Receptionist 2 - Monday, Tuesday, Thursday to Saturday, 10:00 AM to 7:00 PM Eastern Time, 1-hour unpaid break (Sunday & Wednesday off)
Responsibilities:

• Answer inbound calls from dealership customers and provide timely, accurate information about vehicles and services
• Schedule and confirm appointments directly into the dealership CRM (Dealer Center) on behalf of clients
• Address caller inquiries regarding vehicle availability, features, and pricing with professionalism and accuracy
• Maintain organized and up-to-date records of all customer interactions and appointments within the CRM
• Deliver a consistently positive caller experience that reflects well on the client's brand and dealership partners
• Collaborate with the internal team to ensure smooth handoffs and follow-ups on customer requests

Requirements:

• Previous experience in a receptionist, call center, or customer service role, preferably in the automotive or sales industry
• Strong verbal communication skills with a neutral or clear English accent suitable for the US market
• Ability to quickly learn and navigate CRM platforms and phone systems such as RingCentral
• High level of attention to detail when logging customer information and scheduling appointments
• Ability to work independently and manage a high volume of inbound calls efficiently
• Professional and friendly phone demeanor with a customer-first mindset

Scope:

• Full-time position covering Monday through Friday
• Serve as the primary point of contact for inbound calls across multiple dealership accounts
• Operate within the client's software ecosystem, primarily using Dealer Center and a VoIP phone system
• Support the company's mission to blend technology with human engagement for dealership lead management
• Adapt to evolving processes and tools as the company scales its service offering

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations (for full-time roles only)

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.