Overview

Join a growing leader in the medical records retrieval industry and play a vital role in coordinating vital document procurement for insurance companies, law firms, and healthcare organizations. As a Medical Record Retrieval Specialist, you will leverage your detail-oriented approach to manage high-volume record requests, follow up persistently with healthcare facilities, and ensure seamless, HIPAA-compliant data management. If you thrive in a fast-paced, independent environment and possess strong medical administration experience, this is the perfect remote opportunity for you.

Schedule:

• Monday - Friday, 7:30 AM to 4:30 PM Corona Del Mar, CA Time with a 1-hour unpaid break (8 hours/day)

Responsibilities

• Make outbound phone calls to healthcare facilities to follow up on pending medical record requests and obtain status updates.
• Send medical record requests and authorization forms via fax, email, mail, and provider portals.
• Communicate professionally with hospitals, physician offices, imaging centers, laboratories, and other healthcare providers.
• Review incoming records to ensure they correspond with the requested patient, dates of service, and record types.
• Distinguish between various types of medical documentation, including physician records, hospital records, radiology reports, imaging records, billing statements, and laboratory results.
• Upload, download, and organize records and supporting documents through various portals and systems.
• Verify that authorizations contain all required information, including signatures, dates, and patient identifiers.
• Escalate urgent requests and follow up persistently to ensure timely record retrieval.
• Maintain detailed notes and status updates within internal systems.
• Respond to emails and inquiries promptly and professionally.
• Prioritize workload to manage multiple requests and meet turnaround expectations.
• Ensure accuracy in data entry and document management to minimize delays.
• Maintain HIPAA compliance and safeguard confidential patient information.
• Perform additional administrative duties as assigned.

Requirements

• 2-5 years of experience in medical records retrieval, healthcare administration, medical records, or a similar role.
• Strong familiarity with medical terminology and various types of medical documentation.
• Working knowledge of HIPAA regulations and patient confidentiality requirements.
• Excellent verbal and written communication skills.
• Strong phone presence and confidence when interacting with healthcare facilities.
• Proven ability to multitask and manage a high-volume workload efficiently.
• Exceptional attention to detail and accuracy when reviewing and processing records.
• Proficiency with Google Workspace (Gmail, Docs, Sheets, Drive) and Microsoft Office applications.
• Ability to quickly learn new software systems and provider portals.
• Experience with electronic medical records (EMR/EHR) systems is preferred.
• Strong organizational and time management skills.
• Ability to work independently with minimal supervision.
• Professional and persistent approach when following up on requests.
• Reliable internet connection and appropriate remote workspace.
• Ability to thrive in a fast-paced environment while maintaining quality and accuracy.

Preferred Qualifications

• Associate's or Bachelor's degree in Healthcare Administration, Health Information Management, Medical Office Administration, or a related field.
• Experience working with insurance carriers, law firms, or medical record retrieval companies.
• Familiarity with EMR/EHR platforms such as Epic, Cerner, NextGen, or Athenahealth.
• Experience handling medical billing records, radiology records, and physician documentation.
• Previous experience in a fully remote work environment.
• Knowledge of release-of-information (ROI) processes and authorization requirements.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.