Job Overview

Our client is seeking a motivated and results-driven Business Development Representative to join their remote team. This role combines outbound sales, lead generation, customer engagement, and administrative support. Initially, the position will focus heavily on merchant outreach and lead qualification, with opportunities to transition into a more administration-focused role as the business grows. Commission incentives are included for achieving agreed sales and performance targets.

Client Overview

Our client is a fast-growing business that helps Australian small and medium-sized businesses compare payment solutions, reduce transaction costs, and make informed decisions about their merchant services. With ongoing changes in the payments industry, this is an exciting opportunity to join a growing team that supports businesses in optimizing their payment processing arrangements.

Responsibilities

Sales & Lead Generation

• Conduct outbound calls to small and medium-sized business owners across Australia.
• Introduce the company's services and identify opportunities to reduce merchants' payment processing costs.
• Build strong relationships with business owners and decision-makers.
• Qualify leads and schedule appointments where appropriate.
• Conduct follow-up calls and maintain ongoing communication with prospects.
• Achieve weekly and monthly activity, lead generation, and conversion targets.
• Maintain a professional and consultative sales approach during all customer interactions.

Administration & Merchant Support

• Accurately manage and update CRM records.
• Prepare, review, and submit merchant applications and supporting documentation.
• Liaise with payment providers and industry partners regarding application progress.
• Track merchant applications and provide timely updates to clients.
• Assist with onboarding new merchants and ensuring a smooth customer experience.
• Support operational and administrative functions as required.
• Maintain organized records, documentation, and internal reporting.

Requirements

Essential

• Previous experience in outbound sales, appointment setting, lead generation, customer service, or administration.
• Professional verbal and written English communication skills.
• Confident speaking with business owners and decision-makers over the phone.
• Ability to build rapport and maintain professional relationships.
• Strong organizational and time management skills.
• Comfortable working toward KPIs, sales targets, and performance goals.
• Ability to learn new systems, products, and processes quickly.

Highly Desirable

• Experience in EFTPOS, merchant services, banking, fintech, payments, or financial services industries.
• Understanding of merchant facilities and payment processing solutions.
• Experience using CRM platforms and sales management tools.
• Previous experience processing applications or supporting onboarding activities.
• Knowledge of payment provider products and services.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.