Overview:

We are seeking a Bilingual Medical Scheduling & Patient Access Specialist to become a vital first point of contact for patients seeking healthcare services across our multi-state network. We offer a meaningful opportunity to make an impact in healthcare while maintaining a healthy work-life balance, with a unique schedule that includes half-day Fridays and 100% remote flexibility. In this role, you’ll use your bilingual skills to support diverse communities while working with advanced healthcare technology and collaborating with our close-knit team known for its stability and strong retention. This is an opportunity to build a long-term career in healthcare while enjoying the benefits of remote work and a schedule that respects your personal time. 

Schedule: Monday to Thursday - 8:00 AM - 5:30 PM, Friday - 8:30 AM - 12:30 PM EST | 40 work hours per week

Responsibilities:

• Promote and practice the mission and values of the company
• Consistently treat patients, clients, and colleagues with dignity, respect, and courtesy
• Promptly and courteously answer phones and chats, providing warm transfers as needed
• Complete new patient intake procedures in accordance with departmental protocols
• Accurately schedule patient appointments per clinic guidelines
• Verify and update insurance information and patient eligibility using tools such as Availity and portals
• Perform computer-based tasks including data entry and use of Microsoft Outlook, Excel, Word, and Teams
• Manage follow-up activities related to registration, scheduling, and authorization.
• Accurately process Notices of Eligibility, eFaxes, and referrals
• Maintain adherence to weekly schedules and responsibilities
• Participate in patient satisfaction initiatives aimed at improving survey scores
• Uphold HIPAA standards and safeguard patient privacy
• Attend 1:1 meetings with management, review call audits, and monitor performance
• Perform additional duties as assigned

Requirements:

• Minimum of 3 years experience in healthcare or a related role preferred
• High School Diploma or GED required
• Experience in customer service and scheduling is strongly desired
• Bilingual (Spanish and English) communication skills, both verbal and written
• Ability to work independently and resolve problems effectively
• Proficiency in Electronic Medical Records software (e.g., eClinicalWorks)
• Familiarity with Softphone Software (e.g., 3CX)
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Excellent attention to detail, including proofreading skills
• Knowledge of HIPAA regulations
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Knowledge of insurance processes preferred
• Medical Scheduling experience is necessary
• Prior experience using eCW (eClinicalWorks) is preferred

System Requirements:

• Must have a computer setup with two monitors (e.g., laptop plus one additional monitor, or a desktop with two monitors)
• Must have a static IP address for eCW access
• Must have a reliable internet connection

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations
• Steady freelance job

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.