Job Overview

Our client is seeking a professional HIPAA-Certified Medical Spa Receptionist to support a spa business with client communication, scheduling, and front-desk operations. This role requires someone who is highly organized, customer-focused, and comfortable handling both phone-based reception duties and social media client engagement.

Schedule

• Thursday - Saturday, 10:00 AM - 6:00 PM PST, with 1 hour unpaid break (40 work hours per week)

Responsibilities 

• Schedule and coordinate appointments and spa bookings
• Answer incoming calls and manage the business calendar
• Manage client communication through CRM systems
• Respond to client inquiries and messages via Instagram and other social platforms
• Engage with clients through social media stories, comments, and direct messages
• Send text messages to clients (including follow-ups and outreach to other spa clients where required)
• Maintain a professional and friendly customer experience across all communication channels
• Ensure accurate scheduling and updates in the booking system
• Collaborate through direct communication with the internal team and assigned client manager

Requirements 

• Experience in international customer service or client-facing roles
• Strong English communication skills with a clear and professional phone voice
• Healthcare background
• Ability to work consistently in Pacific Standard Time (PST) hours
• Proficiency with CRM tools and scheduling systems
• Comfortable managing social media engagement (Instagram messaging, comments, and interactions)
• HIPAA certification required (for handling sensitive client information)

Ideal Candidate Profile 

• Highly organized with strong attention to detail
• Friendly, professional, and customer-oriented communicator
• Comfortable multitasking across calls, scheduling, and social media engagement
• Proactive and responsive in a fast-paced client service environment
• Reliable and consistent in attendance and communication

Independent Contractor Perks 

• Health Insurance Coverage for eligible locations
• Immediate hiring
• Permanent work from home

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.