Overview

Our client is looking for a Arabic Bilingual Travel Booking Specialist (Travelport) to manage end-to-end customer travel journeys from initial inquiry to ticket issuance using professional GDS systems. Operating within a fast-paced sales environment, you will handle inbound and outbound communications, deliver customized travel solutions, and securely process payments. This role puts you at the center of turning travel dreams into reality while driving business growth for an established Australian travel agency expanding its 24/7 global support.

Schedule:

• Full-time, schedule not specified (24-hour operation with Australian timing)

Responsibilities

• Handle incoming calls, messages, and chat inquiries from customers seeking travel bookings
• Make outbound follow-up calls to nurture leads and close sales opportunities
• Process flight bookings using the Travelport GDS system with accuracy and efficiency
• Securely collect and process customer payments for travel services
• Generate and send e-tickets and booking confirmations to customers
• Provide ongoing customer support throughout the booking lifecycle
• Manage the complete sales process from lead generation through post-booking support
• Maintain detailed records of customer interactions and booking details
• Respond to customer inquiries regarding flight options, pricing, and travel requirements
• Collaborate with the operations team to ensure seamless service delivery

Requirements

• Proven experience working with Travelport or similar travel booking and GDS platforms.
• Excellent written and verbal communication skills in both English and Arabic.
• Demonstrated experience in travel agency operations or airline booking environments
• Strong sales aptitude with the ability to convert inquiries into bookings
• Proficiency in customer service and relationship management
• Reliable home internet connection with backup internet availability
• Ability to work during Australian business hours

Nice-to-Have Requirements:

• Bonus if you have worked in a remote customer service or sales environment previously

Why Join This Team?

• Work remotely with a stable, established travel agency with over 10 years in business
• Join a 24-hour operation supporting customers across multiple time zones
• Gain experience in a dynamic sales-driven travel environment
• Be part of a growing team expanding from 2 to 7 staff members
• Access to professional GDS systems and industry-standard booking tools

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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