Job Overview: 

Join a well-established New York City nonprofit healthcare organization to connect Medicaid members across all five boroughs with life-changing, free social services through the Social Care Network program. The  Spanish Bilingual Outreach Specialist (Medicaid Program)  role offers comprehensive training and ongoing coaching from experienced senior staff, making it an ideal opportunity to build your communication skills while making a real impact in underserved communities. 

Schedule

• 9am to 6pm Mon-Fri EST (New York). | Initial training and ongoing coaching.

Responsibilities

• Make approximately 100 outbound calls daily to Medicaid members across New York City and Long Island
• Conduct empathy-driven, conversational outreach to introduce free social care programs
• Complete 12-15 screening questions (SCN 1115 waiver screening) with interested participants
• Explain complex social benefit programs in simple, understandable terms to diverse populations
• Check system eligibility for enhanced needs and services
• Maintain detailed records of call outcomes and screening completions
• Participate in comprehensive training programs led by experienced senior outreach staff
• Build rapport with Medicaid members who may have limited educational backgrounds
• Focus on maximizing engagement and reducing hang-up rates through consultative approach

Requirements

• Professional proficiency in both Spanish and English is required to perform the responsibilities of this role. 
• Minimum 1 year of cold calling or sales experience
• Strong empathy and ability to relate to diverse, underserved populations
• Excellent communication skills with ability to explain complex information simply
• Persistence and resilience to handle high-volume calling with frequent rejections
• Bonus if you have experience or familiarity with nonprofit sector and social benefits systems
• It helps if you have cultural sensitivity when working with Medicaid recipients and diverse communities
• You bring the ability to work independently while following structured processes

Independent Contractor Perks

• Permanent Work from Home
• Immediate Hiring
• Health Insurance Coverage for eligible locations

Note:

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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