Job Overview

Our client is looking for a detail-oriented and reliable Customer Support Coordinator to support the daily operations of a busy transportation and logistics company. In this role, you will be responsible for maintaining accurate operational records, assisting drivers with inquiries, monitoring safety events, and ensuring critical information is entered into company systems promptly.

This position is ideal for someone who enjoys a combination of administrative work and customer service, thrives in a fast-paced environment, and can confidently prioritize tasks while working independently.

Schedule

• Monday - Sunday, 7:00 AM - 7:00 AM CST (40 work hours per week), with a 1-hour unpaid break. Assigned to a fixed 8-hour shift based on operational needs as part of a 24/7 support team.

Responsibilities

• Enter vehicle maintenance and repair records into the company's software and process parts invoices while maintaining accurate inventory records.
• Review telematics and safety alerts, investigate as needed, and escalate issues when appropriate.
• Answer inbound calls from drivers, provide timely assistance, and communicate operational updates through Slack.
• Maintain accurate records across multiple systems and respond to operational inquiries as part of a 24/7 support team.
• Assist mechanics, dispatchers, and operations staff with administrative tasks to improve workflow efficiency.
• Ensure all data is entered accurately and completed within required timeframes.

Requirements

• Previous experience in data entry with strong attention to detail and accuracy, plus customer service experience handling inbound phone support.
• Strong computer skills with the ability to quickly learn new software platforms.
• Excellent verbal and written English communication skills.
• Strong organizational, time management, and decision-making skills, with the ability to escalate issues when appropriate.
• Availability to work flexible schedules, including evenings, weekends, or overnight shifts as part of a 24/7 operation.

Nice to Have

• Experience in the transportation, logistics, or fleet management industry.
• Familiarity with telematics or vehicle safety monitoring systems.
• Experience using Slack or similar team communication platforms.
• Background in inventory management or parts tracking.
• Experience working in a fast-paced operational environment.

Why Join This Team

• Join a growing transportation company with long-term career opportunities.
• Work remotely while supporting a critical 24/7 operation.
• Collaborate directly with an experienced operations team and make a meaningful impact on daily business activities.
• Receive ongoing support, training, and opportunities to expand your responsibilities.
• Be part of a collaborative team that values accuracy, accountability, and excellent customer service.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.