Role Overview

We are looking for a proactive Operations & Project Coordinator who enjoys creating order, improving systems, and delivering outstanding client service.

Working closely with the business owner and our Office & Purchasing Coordinator, you will help keep projects moving, maintain clear communication with clients, and support the continual improvement of our systems and processes across both businesses.

This is more than an administration role. We are looking for someone who enjoys improving systems and embracing technology.

The successful applicant will become an extension of our team, helping us build scalable systems while ensuring every client receives a professional and personalised experience.

Role Scope

This role focuses on workflow coordination, client communication, operational support, and systems development across both businesses. The objective is to ensure projects progress smoothly, communication remains consistent, and business systems continue to improve as the businesses grow.

Key Responsibilities

Client Communication

• Answer or return calls when the office is unattended.
• Gather initial enquiry information and ensure accurate client records are maintained.
• Keep clients informed throughout their project.
• Follow up outstanding quotations.
• Manage post-installation client follow-up, including scheduled long-term client care and relationship management.

Workflow Coordination

• Monitor outstanding information and proactively keep projects moving.
• Follow up supplier delivery timeframes where required.
• Ensure installer job information is complete, accurate, and organised prior to installation.
• Maintain CRM records, project notes, and workflow checklists.
• Assist in developing systems, templates, and Standard Operating Procedures (SOPs).

Systems & Operational Support

• Assist with ServiceM8 administration and data management.
• Support the ongoing improvement of workflows between ServiceM8 and Xero.
• Assist with project tracking, reporting, and documentation, particularly within House of Boland.
• Assist with monitoring project costs, expenses, and profitability reporting for House of Boland projects.
• Prepare client correspondence and general administrative documentation.
• Provide operational support as required across both businesses.

Requirements

• Proven experience using ServiceM8 and Xero, with a strong understanding of how the two platforms work together.
• Experience maintaining accurate job records, project administration, and supporting efficient workflows between operational and financial systems.
• Strong financial awareness with experience assisting in job costing, expense tracking, and project profitability reporting.
• Experience in project coordination, preferably within the construction, renovation, flooring, building, or interior design industries.
• Highly organised with exceptional attention to detail.
• Strong computer literacy and confidence learning new systems.

Additional Expectations

• Proactively identify opportunities to improve workflows, software processes, and business systems.
• Assist in developing and documenting Standard Operating Procedures (SOPs) to create consistent, repeatable processes.
• Support the ongoing development of House of Boland by helping establish reliable project tracking, documentation, and reporting.
• Understand the importance of gathering quality client information and ensuring enquiries are managed efficiently, allowing the owner to focus on high-value client relationships and business development.
• Be committed to helping build scalable, systemised businesses that consistently deliver an exceptional client experience.
• Become a trusted extension of our team by taking ownership of tasks, following them through to completion, and continually looking for ways to improve how we operate.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official social media platforms: Facebook, LinkedIn, TikTok, TikTok LATAM, Instagram LATAM