Job Overview:

Our client is seeking a detail-oriented and responsive Social Media Community Assistant to help manage their online presence by monitoring social media platforms, responding to customers, engaging in online communities, and managing reviews. The ideal candidate will be professional and willing to learn about the client's company, products, and the embroidery and custom apparel industry. You will be expected to answer common customer questions accurately and escalate more complex concerns when needed.

Schedule: Monday - Friday, 9:00 AM - 6:00 PM EST, with a 1-hour unpaid break (40 work hours per week)

Responsibilities:

• Respond to customer messages on Facebook and Instagram.
• Monitor and respond to comments on organic and paid social media content.
• Engage with customers across Facebook, Instagram, TikTok, X, Pinterest, LinkedIn, Reddit, and other relevant platforms.
• Monitor and respond to reviews on Google, Trustpilot, the Better Business Bureau, Facebook, and other review platforms.
• Monitor and moderate company-managed Facebook groups.
• Approve group membership requests and review moderator activity for quality assurance.
• Join Facebook groups and online communities related to embroidery, printing, apparel decoration, and small business.
• Promptly engage with and respond to relevant questions, comments, and conversations in both company-managed and outside industry groups.
• Learn company products, services, policies, and industry details to provide accurate and helpful responses.
• Escalate technical, sensitive, or unresolved customer concerns to the appropriate department.

Requirements:

• Strong written communication and customer service skills.
• Professional, friendly, and helpful communication style.
• Willingness to learn about the client's company, products, and industry.
• Ability to manage multiple platforms and conversations simultaneously.
• Strong attention to detail and good judgment.
• Previous social media, community management, or customer service experience (Preferred).

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.