Schedule:

• Monday to Friday, 8:00 am to 5:00 pm (US Pacific Time), with a 1-hour unpaid break (40 hours per week)

Scope:

• Back-office operational support with no direct phone-based customer interaction
• Work within the company's established eight-step work order process and adapt to varying client-specific maintenance expectations
• Collaborate closely with the in-house maintenance team of two, escalating phone-based owner inquiries as needed
• Support a growing portfolio of approximately 550 doors across single-family, multifamily, and mobile home park properties

Responsibilities:

• Drive work orders through an eight-step process from initiation to completion, ensuring no tasks stall or fall through the cracks
• Coordinate with vendors to confirm scheduling, follow up on progress, and ensure timely completion of maintenance requests
• Communicate with property owners via text and email to obtain approvals for maintenance work and provide status updates
• Document detailed notes and updates within AppFolio for each work order to maintain full visibility for the in-house team
• Reference internal price lists and vendor directories to ensure accurate cost information and proper vendor assignment
• Support the maintenance department by managing administrative workflows and reducing the operational burden on the local team

Requirements:

• Prior experience in a property management assistant or similar back-office support role
• Proficiency with AppFolio property management software
• Strong written communication skills with the ability to correspond professionally via text and email
• High level of attention to detail when tracking multiple work orders simultaneously
• Ability to work independently and follow established processes with minimal supervision
• Excellent organizational and time management skills to handle a high volume of tasks

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Note:

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official social media platforms: Facebook, LinkedIn, TikTok, TikTok LATAM, Instagram LATAM