Job Overview

Our client is seeking a reliable and customer-focused Bilingual E-Commerce Customer Support Specialist to join their team. In this role, you will assist customers with inquiries, resolve issues efficiently, and help deliver a positive customer experience across multiple support channels. You will collaborate with internal teams, manage customer communications, and contribute to maintaining high service standards in a fast-paced e-commerce environment.

If you enjoy helping customers, solving problems, and providing professional customer support in German, we encourage you to apply.

Schedule

• Monday to Friday, 8:00 AM – 4:30 PM (German Time, CET) Includes a 30-minute paid break (40 hours per week).

Responsibilities

• Assist customers with inquiries regarding orders, products, returns, replacements, and deliveries.
• Respond to customer inquiries professionally, courteously, and efficiently.
• Resolve customer concerns with empathy and a solution-focused approach.
• Provide support via email, live chat, and telephone.
• Coordinate with internal teams to resolve customer issues.
• Follow established company processes while exercising sound judgment.
• Maintain accurate customer records and case information.
• Support customer communications across multiple online sales channels.
• Help maintain a high level of customer satisfaction.
• Represent the company professionally in all customer interactions.

Requirements

• Ability to communicate professionally in written and spoken German to support German-speaking customers.
• Basic English communication skills are beneficial but not required.
• Previous experience in customer service or customer support is preferred.
• Strong verbal and written communication skills with a customer-focused approach.
• Sound judgment and effective problem-solving abilities.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Ability to work independently as well as collaboratively within a team.
• Ability to remain composed and adapt in a fast-paced environment.
• Basic proficiency with Microsoft Outlook, Microsoft Excel, and Microsoft Teams.
• Experience providing customer support via email, live chat, or telephone.
• Experience using Shopify.
• Experience using Amazon Seller Central or eBay.
• Experience with TEMU, OTTO, or Kaufland marketplaces.
• Experience using Oracle NetSuite or similar ERP systems.
• Experience in the automotive accessories or automotive e-commerce industry.

Independent Contractor Perks

• Permanent work-from-home opportunity
• Immediate hiring
• Health insurance coverage for eligible locations

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly rate will be determined based on your performance throughout the application process. Candidates who complete all application requirements will be prioritized for review.