We're looking for an organized and relationship-focused Franchise Onboarding Coordinator to guide new Franchise Partners through a structured 10-week onboarding journey. In this role, you'll be the primary point of contact, providing coaching, tracking progress, coordinating key business setup activities, and ensuring every partner is fully prepared for a successful launch. If you have experience in onboarding, project coordination, franchise support, client implementation, or account management—and enjoy helping people succeed while keeping multiple projects on track—this is an exciting opportunity to make a meaningful impact in a growing franchise network.

Schedule

• Monday to Friday, AEST, 8hrs a day; 40hrs a week

Key Responsibilities

• Guide Franchise Partners through a structured 10-week onboarding program, ensuring all milestones are achieved on time.
• Conduct weekly check-ins, training, and coaching sessions to provide support and resolve roadblocks.
• Track onboarding progress, KPIs, and documentation using Monday.com or similar project management tools.
• Ensure completion of all legal, compliance, operational, CRM, supplier, and pre-launch requirements, including site readiness, staffing, stock, and signage where applicable.
• Identify Franchise Partners at risk of falling behind schedule, implement recovery plans, and coordinate handover to ongoing support teams at the end of the onboarding program.
• Act as the primary contact for Franchise Partners, collaborating with internal teams to resolve issues, provide onboarding status updates, and escalate risks where required.
• Maintain onboarding playbooks, checklists, training resources, and accurate records to ensure consistency and support reporting.
• Monitor onboarding metrics and partner feedback, recommending process improvements to enhance the onboarding experience and operational efficiency.

Requirements
Experience

• Experience in franchise support, onboarding, administration, business coaching, client implementation, account management, project coordination, or training delivery.
• Background in franchise, multi-site retail, hospitality, or similar operational environments is highly preferred.
• Proven ability to manage multiple projects or stakeholders simultaneously.

Technical Skills

• Experience with Monday.com or similar project management/CRM tools (Asana, Trello, HubSpot).
• Basic knowledge of Meta Ads Manager and Facebook/Instagram Business pages is an advantage.

Skills & Attributes

• Excellent communication, coaching, and relationship-building skills.
• Highly organized with strong project coordination and time management abilities.
• Able to balance empathy with accountability while delivering constructive feedback.
• Adaptable, proactive, solutions-focused, and committed to maintaining franchise standards and operational compliance.

Independent Contractor Perks

• Permanent Work from Home
• Immediate Hiring
• Health Insurance Coverage for eligible locations

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.