Job Overview:

Our client is seeking a Live Chat Specialist to serve as the digital face of prestigious businesses worldwide. Using cutting-edge AI-assisted technology and comprehensive knowledge bases, you will engage with website visitors, transform inquiries into qualified lead opportunities, and deliver exceptional customer experiences. This position offers a blend of customer service and sales, allowing you to develop valuable skills while supporting a diverse portfolio of international clients in a modern, remote-first environment.

Schedule: Flexible hours BST/GMT (20 work hours per week)

Responsibilities:

• Engage professionally with website visitors through an advanced live chat platform.
• Serve as a skilled online receptionist, managing initial customer inquiries confidently
• Turn conversations into qualified leads through strategic information gathering.
• Schedule discovery calls and consultations for potential clients.
• Utilize AI-powered knowledge base systems to deliver accurate, real-time responses.
• Maintain brand consistency while representing multiple prestigious clients.
• Collaborate with team members across global time zones.
• Track and document customer interactions for continuous service improvement.
• Participate in regular team meetings and performance reviews.
• Contribute to the ongoing refinement of customer service best practices.

Requirements:

• Fluent English communication skills with excellent writing abilities.
• Proven customer service experience with strong interpersonal skills.
• Comfortable with modern technology and quick to adapt to new software.
• Minimum typing speed of 50 WPM with high accuracy.
• Professional home office setup with reliable internet connection.
• High school diploma or equivalent is required; college degree is preferred.
• Strong attention to detail and ability to multitask effectively.
• Experience with digital collaboration tools (Slack, MS Teams, Zoom).
• Excellent time management and self-motivation skills.
• Ability to work independently while maintaining team connectivity.
• Positive attitude and customer-first mindset.
• Flexibility to work assigned shifts within the UK time zone.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.